Bay 12 Games Forum

Other Projects => Other Games => Topic started by: jocan2003 on June 02, 2015, 06:39:33 pm

Title: Steam refund program!
Post by: jocan2003 on June 02, 2015, 06:39:33 pm
http://store.steampowered.com/steam_refunds?snr=1_41_4__42

Wait what o.O? Discuss, if they really keep that they will gain major point with the market i believe.
Title: Re: Steam refund program!
Post by: Ozyton on June 02, 2015, 06:45:59 pm
I don't really have much to say about it. It's good to see they finally have something like this, it will please many people, but I've never had a need for it myself.

Of course, people will still complain, either that its requirements are too strict or that Valve are evil overlords that provide a free service.
Title: Re: Steam refund program!
Post by: Sordid on June 02, 2015, 06:46:22 pm
I don't doubt this will gain them a lot of favor with people, however that is simply because most people are ignorant. This isn't Gaben being magnanimous or anything, the right to a full refund within 14 days for any goods purchased digitally is something that you're guaranteed by EU law. This is Valve finally ceasing to blatantly violate EU law, nothing more. I wonder what pressured them into it. In any case, the appropriate reaction to this is not to applaud Valve, it's something along the lines of "about bloody time".

And yes, the requirement of having played the title for less than two hours is indeed too strict. They're are simply not allowed to restrict refunds that way, and enforcing such a restriction will be just as illegal as refusing refunds altogether.
Title: Re: Steam refund program!
Post by: WealthyRadish on June 02, 2015, 06:47:02 pm
I'm curious how this interacts with publisher payments. They mention that buying a game and then refunding it to buy it again while it's on sale doesn't count as an abuse of the system, so I guess that means a publisher would be forced to pay the difference. That's probably why Valve hasn't bothered respecting this consumer right until now, if they had to also get all publishers to agree to new terms.
Title: Re: Steam refund program!
Post by: Rolan7 on June 02, 2015, 06:50:41 pm
I would guess that all publisher payments will be delayed for the 2 weeks in case of refund.  I know very very little about how Steam does business though.
Title: Re: Steam refund program!
Post by: Bouchart on June 02, 2015, 06:55:19 pm
If Steam is like any other company out there they don't pay their suppliers immediately and have net 30 terms or something along those lines.
Title: Re: Steam refund program!
Post by: Levi on June 02, 2015, 07:05:57 pm
Pretty nice, but I wish it wasn't just 14 days after purchase.  I often don't even play games until a year after I get them.

I'm going to try to re-request a refund they denied me a couple years ago just to see though.  :)
Title: Re: Steam refund program!
Post by: Dansmithers on June 02, 2015, 07:20:22 pm
I for one am glad for this, and have taken the opportunity to ask for a refund on Dungeon of the Endless

lets see how long this takes
Title: Re: Steam refund program!
Post by: IronyOwl on June 02, 2015, 07:52:07 pm
Let's see if I can get rid of Hero Generations. I don't mind having mediocre games, but that one stuck in my craw for seeming plain dishonest.
Title: Re: Steam refund program!
Post by: ~Neri on June 02, 2015, 07:52:44 pm
I have a few shitty games I wanna get rid of.
Title: Re: Steam refund program!
Post by: majikero on June 02, 2015, 08:10:44 pm
Did you buy them from the last 14 days? Because that's the policy.
Title: Re: Steam refund program!
Post by: ~Neri on June 02, 2015, 08:15:39 pm
They say they will consider even if it isn't within the last 14 days.

And I have a few I have never been able to get working.
Title: Re: Steam refund program!
Post by: varsovie on June 02, 2015, 08:16:31 pm
Meh, in my (and most) countries reimbursements are set in the law. I never had a problem with the keyword "law" while sending an email to steam.
So yeah I'll continue to be a dick legally under 30 days from the purchase.
Title: Re: Steam refund program!
Post by: Pajama Knight on June 02, 2015, 08:17:40 pm
Quote
Refunds on Pre-Purchased Titles

When you pre-purchase a title on Steam (and have paid for the title in advance), you can request a refund at any time prior to release of that title. The standard 14-day/two-hour refund period also applies, starting on the game’s release date.

This is the point I'm most pleased with. Say what you want about pre-purchasing stuff, this is great news.
Title: Re: Steam refund program!
Post by: BurnedToast on June 02, 2015, 08:55:16 pm
Quote
Refunds on Pre-Purchased Titles

When you pre-purchase a title on Steam (and have paid for the title in advance), you can request a refund at any time prior to release of that title. The standard 14-day/two-hour refund period also applies, starting on the game’s release date.

This is the point I'm most pleased with. Say what you want about pre-purchasing stuff, this is great news.

.....you do realize you've ALWAYS been able to cancel prepurchases, right?

You'd only get steam wallet for it (iirc), but that's not a new thing.

And yes, the requirement of having played the title for less than two hours is indeed too strict. They're are simply not allowed to restrict refunds that way, and enforcing such a restriction will be just as illegal as refusing refunds altogether.

I don't think it's too strict at all. Two hours is plenty of time to decide if you like a game or not. It's not supposed to be a "boo I didn't like the game's ending I want a refund" or "I played 400 hours and now I'm bored" type deal, it's a "it didn't run on my computer" or "game is significantly different than what is described" type thing.

As for them not being allowed to do that, I'm sure valve has plenty of lawyers and I'm sure they talked to them first.
Title: Re: Steam refund program!
Post by: ArKFallen on June 02, 2015, 09:21:11 pm
Quote
Refunds on Pre-Purchased Titles

When you pre-purchase a title on Steam (and have paid for the title in advance), you can request a refund at any time prior to release of that title. The standard 14-day/two-hour refund period also applies, starting on the game’s release date.

This is the point I'm most pleased with. Say what you want about pre-purchasing stuff, this is great news.

.....you do realize you've ALWAYS been able to cancel prepurchases, right?

You'd only get steam wallet for it (iirc), but that's not a new thing.
But once it released you were boned. IE Aliens: Colonial Marines' release. If a game is released terribly fucked up and/or with deceptive marketing and you supported it with a pre-purchase...
You can kick them in the teeth.
Title: Re: Steam refund program!
Post by: Sordid on June 02, 2015, 09:27:42 pm
Quote
Refunds on Pre-Purchased Titles

When you pre-purchase a title on Steam (and have paid for the title in advance), you can request a refund at any time prior to release of that title. The standard 14-day/two-hour refund period also applies, starting on the game’s release date.

This is the point I'm most pleased with. Say what you want about pre-purchasing stuff, this is great news.

.....you do realize you've ALWAYS been able to cancel prepurchases, right?

You'd only get steam wallet for it (iirc), but that's not a new thing.

Steam wallet funds are not money, though. It specifically says so in the Steam Subscriber Agreement, look it up. It's not really a refund, it's store credit.

Quote
And yes, the requirement of having played the title for less than two hours is indeed too strict. They're are simply not allowed to restrict refunds that way, and enforcing such a restriction will be just as illegal as refusing refunds altogether.

I don't think it's too strict at all. Two hours is plenty of time to decide if you like a game or not. It's not supposed to be a "boo I didn't like the game's ending I want a refund" or "I played 400 hours and now I'm bored" type deal, it's a "it didn't run on my computer" or "game is significantly different than what is described" type thing.

As for them not being allowed to do that, I'm sure valve has plenty of lawyers and I'm sure they talked to them first.

I totally get why they would want to put that limit there, but that's not how it works. The law's the law. Yeah, it means you get people 'buying' cameras, going on a vacation, then returning the camera. It's scummy, and businesses know it's going on, but they have to give you the refund anyway because that's what the law requires. It's specifically designed to empower the consumer. Yeah, of course a few people abuse that power, that's just people for you. It's a tiny little minority, though. Overall it's a very good thing that it is that way, because otherwise the business holds all the cards and you're completely at its mercy. The whole point of the law is to take power away from the business and give it to the consumer. Yeah, of course you don't like this if you're a business, but you can't just write your own rules to restrict rights given to consumers by a law just because you don't like the law. It's the fricking law!

Consider this. What if there's an unavoidable game-breaking bug further than two hours into the game? What if a family member plays the game without your knowledge and exceeds the two-hour limit before you've even had a chance to play it yourself? What if Steam's measurement of how long you've played isn't accurate? Which it totally isn't, by the way. There's any number of situations where this two-hour rule could screw you over.

And yeah, of course Valve has lots of lawyers. The trouble is they didn't go to their lawyers and say "help us make everything completely legit". If that were the case they wouldn't have had a no-refunds policy in the first place. They went and said "help us see how far we can push it and what we can get away with". Every big business does that, that's corporations for you. It's not Valve Software anymore, remember? It's Valve Corporation. Or to put it another way, they don't make games anymore, they just make money. Watch the documentary The Corporation. It's very enlightening.
Title: Re: Steam refund program!
Post by: Rolan7 on June 02, 2015, 09:29:44 pm
Of course this pretty much removes any trust from the pre-order system.  People may as well pre-order everything they might like, for the bonuses, then just take their money back if they don't like the product.  So it ceases to be a reliable way to support development, except as a loan.

Though some companies certainly have abused the pre-order system a lot, and at least that won't be possible anymore.
Title: Re: Steam refund program!
Post by: BigD145 on June 02, 2015, 09:51:08 pm
They say they will consider even if it isn't within the last 14 days.

And I have a few I have never been able to get working.

It's unlikely the new policy applies to anything prior to the policy change.
Title: Re: Steam refund program!
Post by: IronyOwl on June 02, 2015, 09:55:39 pm
They say they will consider even if it isn't within the last 14 days.

And I have a few I have never been able to get working.

It's unlikely the new policy applies to anything prior to the policy change.
I think this depends on how concerned they are about initial backlash. The first thing everyone is going to think on hearing this is FINALLY NOW'S MY CHANCE! If that turns into page after page of people whining about how Steam's being mean and won't let them refund and this is terrible, it's likely to look bad for them.

Whether they care more about that or other things, of course, remains to be seen.
Title: Re: Steam refund program!
Post by: BigD145 on June 02, 2015, 10:14:21 pm
I'm not sure how much you've been following Valve's past return policy but THEY HAVEN'T GIVEN A FLYING FUCK SO FAR. Steam is still around even with all the cries of outrage and grumbling.
Title: Re: Steam refund program!
Post by: IronyOwl on June 02, 2015, 10:36:48 pm
How are they with official announcements?
Title: Re: Steam refund program!
Post by: 10ebbor10 on June 03, 2015, 01:44:53 am
Quote
You will be issued a full refund of your purchase within a week of approval. You will receive the refund in Steam Wallet funds or through the same payment method you used to make the purchase. If, for any reason, Steam is unable to issue a refund via your initial payment method, your Steam Wallet will be credited the full amount.

So, steam will first try to refund it through the original payment method, and only then dump it into your steam wallet.
Title: Re: Steam refund program!
Post by: jocan2003 on June 03, 2015, 01:50:15 am
Quote
I don't think it's too strict at all. Two hours is plenty of time to decide if you like a game or not. It's not supposed to be a "boo I didn't like the game's ending I want a refund" or "I played 400 hours and now I'm bored" type deal, it's a "it didn't run on my computer" or "game is significantly different than what is described" type thing.

Well i saw game where the tutorial alone would last that long....
Title: Re: Steam refund program!
Post by: Cthulhu on June 03, 2015, 02:45:05 am
Just barely managed to sneak my Hatred refund in under the time limit.  We'll have to see if it goes through.
Title: Re: Steam refund program!
Post by: a1s on June 03, 2015, 05:44:27 am
Quote
VAC Bans
If you have been banned by VAC (the Valve Anti-Cheat system) on a game, you lose the right to refund that game.
I don't much play with people (I'm an anti-social asshole, who likes to drop games unexpectedly for weeks at a time.) How permanent is this VAC thing, and if very, how accurate?


Also, this is pretty cool, if unexpected:
Quote
We do not consider it abuse to request a refund on a title that was purchased just before a sale and then immediately rebuying that title for the sale price.
It actually didn't occur to me, until they mentioned it. So thanks Steam.
Title: Re: Steam refund program!
Post by: 10ebbor10 on June 03, 2015, 06:10:55 am
VAC bans are permanent.  They're not particularly trigger happy however, relying on the detection of cheat software rather than suspicious behaviour.

Also, VAC only prevents you from playing on VAC secured servers. Unsecured servers remain functional.
Title: Re: Steam refund program!
Post by: Metalax on June 03, 2015, 06:19:42 am
They are also normally restricted to games that run on the same engine, so a ban on one may not mean you are banned on another game as well.  At least at one point games that were running on different versions of the Source engine had their VAC status tracked independently.
Title: Re: Steam refund program!
Post by: lordcooper on June 03, 2015, 10:39:41 am
Two hours is plenty of time to decide if you like a game or not.

Most of the time, not always.  Europa Universalis games would take a while to make your mind up about.
Title: Re: Steam refund program!
Post by: Redzephyr01 on June 03, 2015, 10:50:02 am
Apparently, one of the devs of "Gone Home" is mad about this because Gone Home can be finished in less then 2 hours, so the game is essentially free now.
Title: Re: Steam refund program!
Post by: Astral on June 03, 2015, 10:56:56 am
On the one hand, fiascos like the new Sim City will make AAA publishers think twice before releasing a broken game, on the other hand it's going to make them even more conservative than before, so prepare for Call of Duty 28 down the road, as they feel they have to stick with what works rather than branching out into new or innovative concepts.

Early access games will be hit sort of hard as well. How bad off would a lot of the early access games be if people simply bought, played, and uninstalled for them not being feature complete, or in some cases eternal Early Access? In a similar vein to the above, I'm wondering if it's going to push some early access games to "release" early. I've never really agreed with the early access program as it currently exists, because you're basically paying to beta test someone else's game (rather than being paid to do it), and we get enough of that from AAA developers releasing buggy products from day one as is.
Title: Re: Steam refund program!
Post by: NullForceOmega on June 03, 2015, 11:34:11 am
I suppose that that is a valid criticism, I think that having a concrete return policy is still a step in the right direction tho'.
Title: Re: Steam refund program!
Post by: Astral on June 03, 2015, 11:41:02 am
Oh, I'm all for the refund policy, as it means that I'm less likely to be outright punished for making a bad decision on attempting to support a game with my money, but it feels like they didn't quite think it through all the way. It hurts indie devs more than AAA publishers, to be sure, since smaller studios or games that tell a story are more likely to fall within the 2 hour range, meaning that unscrupulous persons could complete a short game, refund it, and not have to worry about it again.

Not that they're prevented from finding alternative means like torrents, but the idea is there.

One interesting things I noted from Steam's site:

Quote
Abuse

Refunds are designed to remove the risk from purchasing titles on Steam—not as a way to get free games. If it appears to us that you are abusing refunds, we may stop offering them to you. We do not consider it abuse to request a refund on a title that was purchased just before a sale and then immediately rebuying that title for the sale price.
Title: Re: Steam refund program!
Post by: alway on June 03, 2015, 01:51:37 pm
Or in other words, no big title will have any chance of going on sale while it is still moving copies. After all, if the additional sales were totally offset by the previous 2 weeks of sales dropping tremendously in value, there would really be no point in offering a sale.
Title: Re: Steam refund program!
Post by: Neonivek on June 03, 2015, 01:56:16 pm
Wow would this program have saved my butt quite a few times.
Title: Re: Steam refund program!
Post by: a1s on June 03, 2015, 02:16:06 pm
Early access games will be hit sort of hard as well. How bad off would a lot of the early access games be if people simply bought, played, and uninstalled for them not being feature complete, or in some cases eternal Early Access?
Early Access games are not meant to be feature complete. As for never getting finished there's the '14 days' clause. I'm not bitching, by the way- EA is meant to be a gamble. As a character in a long-forgotten game used to say: " If you pay the musician before he plays, you will get a song with too much rum in it or too much pain."

Or in other words, no big title will have any chance of going on sale while it is still moving copies. After all, if the additional sales were totally offset by the previous 2 weeks of sales dropping tremendously in value, there would really be no point in offering a sale.
You're assuming (like an economist) people will do this. And they won't. (they might if it saves them $15, but unless they enjoy bargain hunting as a sport, not for cases where you save $0.99.)
Also note that if you play the game for 2 hours, you don't get a refund. This is only for when you bought a game you were 'meh' about to begin with.
Title: Re: Steam refund program!
Post by: Darkmere on June 03, 2015, 03:19:20 pm
I'm fine with it, though I'll probably rarely use it. I have enough of a backlog I tend to research or delay buying a game til it goes on deep discount anyways.

If you CBA to put more than 2 hours of content in a game, you kinda deserve it in my opinion. If a game's that short and costs more than 50 cents I'm not going to buy it either way. I think the shortest completed games on my list run from 8 to 12 hours (portal, bulletstorm. Braid was 6 hours) and that's about my limit, even for a sale.

Still, something is far better than nothing.
Title: Re: Steam refund program!
Post by: BurnedToast on June 03, 2015, 03:39:28 pm
Apparently, one of the devs of "Gone Home" is mad about this because Gone Home can be finished in less then 2 hours, so the game is essentially free now.

Maybe they shouldn't try and charge $20 for a 2 hour game.

I'm actually somewhat serious about that. People who download it with the intention of refunding it so they can play for free could already pirate it, so I think we can ignore them - they were going to steal it anyway So that leaves people who download it, find out it's 2 hours long, and are disappointed.

If there's enough disappointed people getting refunds that it makes a big difference in your income... maybe you should consider that you didn't deserve the money you made in the first place.
Title: Re: Steam refund program!
Post by: Malus on June 03, 2015, 04:33:34 pm
Yeah, the criticism against this policy is a little bit absurd. Obviously if someone is buying a bunch of DRM-free indie games and then refunding them half an hour later (because they copied the .exe's to a different directory, or something) then it's pretty easy for Valve to flag their account and restrict their refund ability. A huge benefit of Steam's system is the ability to redownload, automatically update, use cloud saves, etc -- I have enough faith in people that if they're going to abuse this system to "pirate" games, they'd much sooner just run off to a torrent site and skip the hassle of paying for a game then waiting on a refund that might possibly get rejected or flag their account.

I submitted a refund request for Mechs & Mercs: Black Talons, a game which has the dubious honour of being the only one out of the 800+ I own on Steam that I genuinely regret spending money on. Given that I bought it 6 months ago, I'm curious whether the request will go through. I only have 50 minutes in it, so who knows.

Title: Re: Steam refund program!
Post by: GiglameshDespair on June 03, 2015, 05:24:14 pm
Apparently, one of the devs of "Gone Home" is mad about this because Gone Home can be finished in less then 2 hours, so the game is essentially free now.

Maybe they shouldn't try and charge $20 for a 2 hour game.

I'm actually somewhat serious about that. People who download it with the intention of refunding it so they can play for free could already pirate it, so I think we can ignore them - they were going to steal it anyway So that leaves people who download it, find out it's 2 hours long, and are disappointed.

If there's enough disappointed people getting refunds that it makes a big difference in your income... maybe you should consider that you didn't deserve the money you made in the first place.
Apparently, one of the devs of "Gone Home" is mad about this because Gone Home can be finished in less then 2 hours, so the game is essentially free now.

Maybe they shouldn't try and charge $20 for a 2 hour game.

I'm actually somewhat serious about that. People who download it with the intention of refunding it so they can play for free could already pirate it, so I think we can ignore them - they were going to steal it anyway So that leaves people who download it, find out it's 2 hours long, and are disappointed.

If there's enough disappointed people getting refunds that it makes a big difference in your income... maybe you should consider that you didn't deserve the money you made in the first place.

I suppose people might want to try that so they don't have to rely on piracy, which might have viruses and stuff in, or ISPs watching what they do. I doubt it'd come up much, though.


Yeah, the criticism against this policy is a little bit absurd.

Whatever it is, people will complain about it on the internet.
Title: Re: Steam refund program!
Post by: Hanzoku on June 04, 2015, 01:39:06 am
Cool, and finally. I have a few games that I wouldn't mind refunding, but that was mostly to my own lack of reading. I honestly thought that if they stuck, say, Fallout 2 on Steam to download, that it would also be updated to work with modern computers (in the same fashion as GoG does). That wasn't the case, but since I was out only a euro or so, I shrugged and learned to read the system requirements better in the future.
Title: Re: Steam refund program!
Post by: Stuebi on June 04, 2015, 01:57:39 am
Ihave a couple games wehre I will try this. Since it's newly implemented, maybe there's a chance I will get refunds on some games I bought a while ago and never played.

Also, about the Devs complaining:

If your game is under 2 hours long, dont' you think people would just pirate it instead of going trough the refund hazzle? Anyone with access to google could get Gone home in under 10 minutes for free. The refund policy doesnt change a thing about that, with the exception that people who were dissapointed by your walking simulator can get their money back now.  :P
Title: Re: Steam refund program!
Post by: Ultimuh on June 04, 2015, 03:40:09 am
I wish to disown certain games I have on Steam.
I don't care if I don't get my any money back, if only you could gift games you no longer want to people.
Title: Re: Steam refund program!
Post by: BigD145 on June 04, 2015, 10:15:12 am
On the one hand, fiascos like the new Sim City will make AAA publishers think twice before releasing a broken game, on the other hand it's going to make them even more conservative than before, so prepare for Call of Duty 28 down the road, as they feel they have to stick with what works rather than branching out into new or innovative concepts.

Early access games will be hit sort of hard as well. How bad off would a lot of the early access games be if people simply bought, played, and uninstalled for them not being feature complete, or in some cases eternal Early Access? In a similar vein to the above, I'm wondering if it's going to push some early access games to "release" early. I've never really agreed with the early access program as it currently exists, because you're basically paying to beta test someone else's game (rather than being paid to do it), and we get enough of that from AAA developers releasing buggy products from day one as is.

I'm wondering if this will make early access games less expensive or more...

What every dev should know is that when it comes to purchases, at least in the US, 80% of buyers don't do the paperwork for rebates, I.e. partial refunds. It's an extra step the buyer has to make. Lack of returns is probably not that high a percentage but I doubt it's far off. Rebates are offered for the lazy because the lazy don't cash in. Companies don't expect to lose as much as they gain. Steam makes you jump through hoops for similar reasons.
Title: Re: Steam refund program!
Post by: BurnedToast on June 04, 2015, 10:19:26 pm
I wish to disown certain games I have on Steam.
I don't care if I don't get my any money back, if only you could gift games you no longer want to people.

If you don't care if you don't get any money back, the steam subscriber agreement lets you terminate a subscription (which is what the games technically are) at any time.

Send a letter to steam support asking them to remove it, and make it VERY clear you understand you won't get any refund of any sort, and that you understand that you can't change your mind and get it back later and  they will probably remove it for you. I've never done it myself, but I've had a friend do it and they removed a few really terrible games from his account.

It might help to quote the relevant section of the agreement, though you will have to find it on your own since I don't remember which one it is.
Title: Re: Steam refund program!
Post by: Dansmithers on June 05, 2015, 06:17:13 pm
4 days later- still didn't get my refund

those fuckers
Title: Re: Steam refund program!
Post by: alway on June 06, 2015, 09:48:48 pm
https://twitter.com/qwiboo/status/607234020372418560
https://twitter.com/qwiboo/status/607274032975577088
So, small, short ($2) indie game on Steam with 89% rating? 72% refund rate. Still need more data to confirm it's a trend (probably won't see much data until the end of the month), but it certain sounds like the sort of thing this article was talking about: http://www.gamasutra.com/blogs/AndrewPellerano/20150604/245208/Steam_Refund__Friend_or_Foe.php

In short, this is the sort of thing devs are afraid of happening, as there are an awful lot of short, inexpensive games that could be harmed by effectively having a forced 2 hour free demo of a game that only lasts an hour or two.
Title: Re: Steam refund program!
Post by: Catastrophic lolcats on June 06, 2015, 10:24:38 pm
Why not just have a demo that lasts for 2 hours? Also making sure your game has more than 2 hours of gameplay is a pretty decent start. I'll be taking my Nobel Prize in solid einsteinium.
Title: Re: Steam refund program!
Post by: BigD145 on June 06, 2015, 11:15:51 pm
The game could always turn off alt-f4 and refuse to shut off for 3 hours.
Title: Re: Steam refund program!
Post by: Neonivek on June 06, 2015, 11:30:17 pm
Of course they are making articles about how Steam Refunds are bad

Because Steam Refunds mean that all those TERRIBLE games made to trick people into buying them won't work anymore (which is a HUGE market)

So they are going to throw any excuse they can to try to prevent it.

see these eyes? See their lack of tears?

Just patch the refund system so it doesn't work on games with play times shorter then 2 hours.
Title: Re: Steam refund program!
Post by: Scripten on June 06, 2015, 11:36:41 pm
Why not have the devs specify the minimum play time for their game, then display them in the store as part of the game info screen? Short, cheap games will likely have the same number of people buying them, even if the refund feature is turned off earlier, but without the risk of chronic refunding. Not only that, but dev studios will likely want to advertise a longer play time, avoiding a lot of the scam games that promise the moon and deliver a sub-par experience.
Title: Re: Steam refund program!
Post by: Neonivek on June 06, 2015, 11:38:31 pm
Why not have the devs specify the minimum play time for their game, then display them in the store as part of the game info screen? Short, cheap games will likely have the same number of people buying them, even if the refund feature is turned off earlier, but without the risk of chronic refunding. Not only that, but dev studios will likely want to advertise a longer play time, avoiding a lot of the scam games that promise the moon and deliver a sub-par experience.

No... no... It won't happen that way because games do not work off of loyalty.

Give that option and none of them will allow refunds. Why would they want to? It means less sales off their game because someone didn't want it.
Title: Re: Steam refund program!
Post by: Sappho on June 07, 2015, 01:45:02 am
This is, in fact, the law, and it's kind of crazy that it took this long to happen. However, I don't think they're doing it because they are being forced to follow the law. I think they're doing it to try to steal customers back from bundle sites. Presumably you can't get a refund for a game you don't buy through the Steam store. 99% of the 384 games in my library were bought through bundles (or on the Humble store, etc.), and I'm far from unusual. I think they figure someone is more likely to buy a game directly from Steam if they know there's a chance they can get a refund for it, rather than go for a slightly cheaper price from another storefront.

Personally, I hate hearing people attack short games. I'm a busy adult with too much to do and not enough time for games: I PREFER games which are 2 hours or less. And some of the most important, meaningful experiences I've had playing games have been with very short ones. As long as the price is low, I encourage developers to make short games. Cut out the grinding and the fluff and let me enjoy the meat of your experience in a couple hours or less, and I'll give you a couple dollars/euros in return.

I don't think they'll do it, but if they really want to put in some kind of protection for short games, just add a "time to complete" section to game reviews. Users can say whether they recommend a game, write a review if they want, and (optionally) select the number of hours they think an average person would get out of the game. It's already something in demand, hence howlongtobeat.com - just integrate that with Steam. Any games that average less than 3 hours according to user reviews should get a 30-minute trial period instead of 2 hours. The developers can put in the time they think it takes to beat when they first post the game, but once there are X reviews with time estimations, that overrides the dev's original estimate, so devs can't break the system. Alternatively, they already track user hours in a game - they could simply show the average time played (or the median) and base it off that.
Title: Re: Steam refund program!
Post by: Neonivek on June 07, 2015, 02:13:49 am
Quote
write a review if they want

As someone who has written quite a bit of reviews.

DEAR GOODNESS is it dreadful if you don't share everyone's opinion. People rate "helpfulness" as to whether or not they find your review entertaining AND if it follows their opinion.

In fact the vast majority of "Did you find this review helpful?" you will find on a game are from people who already own the dang game and are just there to mark down reviews that are contrary to what they say.

and NOW if you mark down reviews enough, they won't even be shown. I have quite a few reviews that were marked down a lot simply because they weren't glowing recommendation or because "UGH! your review was long"

Yeah reviews are not going to fix the system. Even on GameFAQs they had the intelligence to realize "Hey, people who like a game might negatively view a negative review" but Steam seems to think people don't function that way. And pain be to someone who writes a positive review on a game that is HATED!
Title: Re: Steam refund program!
Post by: aristabulus on June 07, 2015, 02:47:21 am
...
Personally, I hate hearing people attack short games. I'm a busy adult with too much to do and not enough time for games: I PREFER games which are 2 hours or less. And some of the most important, meaningful experiences I've had playing games have been with very short ones. As long as the price is low, I encourage developers to make short games. Cut out the grinding and the fluff and let me enjoy the meat of your experience in a couple hours or less, and I'll give you a couple dollars/euros in return.
...

I think there's an important distinction between short games, and games with short sessions.

Kairo was a short game, all in all; I got through it in about 5 hours with minimal googling.  It did not lend itself to short sessions, though; being a puzzler in essence meant a lot of wandering, pondering, and head scratching.  IIRC, I did one area per session (total of three areas).

Most 4x strategy games are awful for short sessions, in spite of typically having robust save systems...  Once you're in the moment, the momentum of the game tends to keep you playing; there's a reason Civ 1 had all the compulsion horror stories before MMOs became a thing.

One Finger Death Punch was excellent for short sessions, with each area generally only taking a couple minutes per attempt, and it was easy to get a sense of actual progress with a 15-20 minute session.  The game was easy to pick up, and easy to put down.  I ended up sinking about 20 hours all together into OFDP, and I definitely felt like I got my money's worth; I didn't "finish" it or go chasing achievements, as my wrists told me I had reached the limits of my capability.

I too have grown to appreciate shorter games as I get older... but particularly shorter sessions, and above all, games that actually end.

-----

I don't think the refund policy change is going to alter how I buy games.  I rarely spend more than 5 bucks on a single title, and that's cheap enough in my mind to gamble on whether the experience is good or not.  If I don't like the game, I chalk it up as wisdom earned, and move on.
Title: Re: Steam refund program!
Post by: Sappho on June 07, 2015, 03:40:21 am
Quote
write a review if they want

As someone who has written quite a bit of reviews.

DEAR GOODNESS is it dreadful if you don't share everyone's opinion. People rate "helpfulness" as to whether or not they find your review entertaining AND if it follows their opinion.

In fact the vast majority of "Did you find this review helpful?" you will find on a game are from people who already own the dang game and are just there to mark down reviews that are contrary to what they say.

and NOW if you mark down reviews enough, they won't even be shown. I have quite a few reviews that were marked down a lot simply because they weren't glowing recommendation or because "UGH! your review was long"

Yeah reviews are not going to fix the system. Even on GameFAQs they had the intelligence to realize "Hey, people who like a game might negatively view a negative review" but Steam seems to think people don't function that way. And pain be to someone who writes a positive review on a game that is HATED!

Yes, I'm aware of this. I also write a lot of reviews and have gotten some pretty absurd flaming for some of them. However, my point was not that the reviews themselves will impact the refund process. The reviews already exist, and I don't suggest changing them in any way. I only meant to suggest *adding* an option (drop-down menu) to say how much time you think the game takes to finish. Or the "time to beat" item could be completely separate from the review system - I only suggested adding it to reviews since that system is already in place. This time rating would be what determines whether the game is considered "short" (30 minutes max before getting a refund) or normal/long (2 hours). Steam would have to implement an automatic system to determine the average gameplay time (selected from a drop-down menu with categories like "less than an hour", "1-2 hours," "2-10 hours," "10-30 hours", etc.). Surely there are some people who would be dishonest, but I think the reviewed gameplay times would average out to being pretty accurate as more and more people rated it, since most people are fairly honest (and usually eager to share whether a game is long or short).

Aristabulus, I agree - I'm not likely to change my buying habits, either. I also usually only get very cheap games, and even if I don't really enjoy a game, it would take a lot for me to actually demand my money back. I think I'd only do it if either the game doesn't work on my computer (that's happened a few times), or if I felt I was deliberately misled about the content of the game. Anyway, it's so rare that I buy a game through Steam itself that it hardly applies.
Title: Re: Steam refund program!
Post by: LordArchibald on June 07, 2015, 04:00:32 am
I totally get why they would want to put that limit there, but that's not how it works. The law's the law. Yeah, it means you get people 'buying' cameras, going on a vacation, then returning the camera.
You don't buy a game on Steam IIRC, you buy a service. Also, it's trivial to prevent EU from meddling with the game you developed, just make it "alwalys online" and it is a service :) So, as a player I would prefer to not push the subject or we will end up with all games requiring internet connection or being F2P.

Now the refunds.
As a developer I like it:
- it makes some angry/nervous devs to quit Steam (there is a talk about it on dev forums) so it means less competition for me :)
- it makes certain genres I don't make extinct (short games)
- it increases consumers confidence (willing to try more games)
As a player I have mixed feelings:
- it makes F2P more popular among devs (and I think there is no shortage of these ATM)
- it encourages "always online" (so players can't buy your game (DRM free), copy it to another folder and get a refund while keeping the game), sure, they could pirate the game in the first place so it's a moot point, but most devs don't think that way
- it makes some devs less willing to make games (yeah, devs are not normal people, not all of them are reasonable, well, no surprise, no sane person would try to make a living making games in the first place :))
- it makes some genres extinct (short games); for example, as a dev I would not release that game http://www.silverlemur.com/minigames/radioactiveshelter/ as a full blown PC game because, even though it's a fun game and could be made with proper graphics and so on there is no way the gameplay for it would last 2h (and as a player I would not mind getting a few games like that one on Steam)
- we are back to the old "you need to impress your consumer during the first 2h", so another incentive for focusing on graphics, simple gameplay (why if they got confused and want a refund! let's make a game for idiots) in expense of lontermgameplay (who cares if my game has good replayability, all that count is the first 2h)

So, yeah, I like it, I make strategy games mostly so I will be unaffected by the refund system (it's no way to test a strategy game in 2h, so as long as my game does not crash on startup or every single turn, the players won't be effectivelty able to get a refund, so I'm in the old system :)), it makes consumers more confident and willing to explore and it hinders my competitors :)
Only if I were not also a player, it does not look so bright from that point of view...
Title: Re: Steam refund program!
Post by: a1s on June 07, 2015, 07:35:57 pm
http://www.gamasutra.com/blogs/AndrewPellerano/20150604/245208/Steam_Refund__Friend_or_Foe.php
Logic invalid (kinda) because unless you live in butt-crack of Russia or Nigeria, you can reuqest a refund back to your credit card or paypal account. They mention this in the announcement, and they keep their word:
Spoiler (click to show/hide)
Note: I'm not even American or British- I'm getting this from Eastern Europe.

The main point of the article still stands, I suppose: risks will grow (debatable, but seems logical enough) and developers will need to step it up. But it's not a Valve plot to ruin the indies.
Title: Re: Steam refund program!
Post by: Sordid on June 07, 2015, 08:52:19 pm
I like how he says "I now have the ability to try a 2 hour demo of any game I want, rate limited by the turnaround time on a refund request" as if that's a bad thing. Every other industry is perfectly fine with the 14-day no-questions-asked refund policy mandated by EU law, I'm sure the gaming industry will manage somehow too. ;)
Title: Re: Steam refund program!
Post by: Vortex Rikers on June 07, 2015, 09:11:51 pm
https://twitter.com/cliffski/status/607490264475836416
https://twitter.com/cliffski/status/607491581923500032

How dare these people dislike my games and request a refund? Screw making a fun game, lets find new ways of bleeding consumers of money instead.
Title: Re: Steam refund program!
Post by: PrimusRibbus on June 07, 2015, 11:27:11 pm
- we are back to the old "you need to impress your consumer during the first 2h", so another incentive for focusing on graphics, simple gameplay (why if they got confused and want a refund! let's make a game for idiots) in expense of lontermgameplay (who cares if my game has good replayability, all that count is the first 2h)

After years and years of developers focusing on marketing hype, and padding their games with grind and awful tutorials, this is very good thing. I'm no longer willing to pay a tax of my time to get to the fun parts of a video game.

Two hours is enough time to read an entire light novel, watch most movies all the way through, go through 2-4 episodes of a TV series, or give a thorough introductory course on an activity/craft/subject. If a developer can't convey how their game is fun and why it has redeeming value within two hours, the problem isn't with the player.

I've been burned by demos before back in the day, but it's a lot harder to fake 2 hours of gameplay than it is to fake some scripted pre-release videos.
Title: Re: Steam refund program!
Post by: Scripten on June 08, 2015, 12:34:28 am
I feel like the more pressing issue is in regard to shorter games becoming at-risk. While it isn't exactly easy, Metroid Fusion, for example, can be completed in less than two hours, and I would consider that to be a full game experience, quality/satisfaction aside.

No... no... It won't happen that way because games do not work off of loyalty.

Give that option and none of them will allow refunds. Why would they want to? It means less sales off their game because someone didn't want it.

Do you think that games will sell well if their store pages advertise an estimated play time of less than 30 minutes, regardless of genre?

If I'm not mistaken, many of the gaming scams that have run through Steam have been survival sandboxes or immediately and obviously broken. Our hypothetical short game, though, is likely an artsy sort of thing, like Proteus, and those who are interested in it are going to be less affected by a short estimated play time.
Title: Re: Steam refund program!
Post by: Kanil on June 08, 2015, 12:57:44 am
I feel like the more pressing issue is in regard to shorter games becoming at-risk. While it isn't exactly easy, Metroid Fusion, for example, can be completed in less than two hours...
But only with proper knowledge and experience, I'd imagine. A brand new player going through the game for their first time is going to be way slower. There aren't going to be many games that casually take less than two hours.
Title: Re: Steam refund program!
Post by: a1s on June 08, 2015, 06:56:22 am
Well it's a bit complicated, but how about the developers get to apply for "extremely short" status, denying refunds, but requiring under 4 hour completion  times, and story-driven content  (visual novels are a prime example.) ideally this is resolved during  greenlight phase but users may later request  a change of status. Developers who abuse the feature are penalised by steam. users who request status change on everything get points into their "refund abuse" score.
Title: Re: Steam refund program!
Post by: Sappho on June 08, 2015, 07:08:42 am
Well it's a bit complicated, but how about the developers get to apply for "extremely short" status, denying refunds, but requiring under 4 hour completion  times, and story-driven content  (visual novels are a prime example.) ideally this is resolved during  greenlight phase but users may later request  a change of status. Developers who abuse the feature are penalised by steam. users who request status change on everything get points into their "refund abuse" score.

Sounds like it would work. Also sounds like a lot of work for Steam, so I would be pretty shocked if they were willing to do this. :/
Title: Re: Steam refund program!
Post by: penguinofhonor on June 08, 2015, 07:22:17 am
.
Title: Re: Steam refund program!
Post by: Sappho on June 08, 2015, 07:39:12 am
I think they can't remove the refund option entirely, but they could reduce the max play time for very short games.
Title: Re: Steam refund program!
Post by: 10ebbor10 on June 08, 2015, 08:13:17 am
AFAIK, in many countries the refund only works until the bought thing is used. So really, they can set minimum play duration to zero if they want too.
Title: Re: Steam refund program!
Post by: ThtblovesDF on June 08, 2015, 08:43:05 am
Possible downside;

Playing 7days to die with friends on a server - friend B buys it to check it out, spawns, dies, spawns, dies, refunds. Understandable, but at the same time I know he would enjoy the game if he got anything except spawning at night and dieing to very fast zombies, since he enjoys minecraftersurivalsims...
Title: Re: Steam refund program!
Post by: Sean Mirrsen on June 08, 2015, 10:40:25 am
I think that short games that can be "completed" under 2 hours would simply get an exception. It's only logical that a game with a short completion time and no replayability value could be made non-refundable, on a case-by-case basis, while being clearly marked as such. Naturally, a game like that marked "NON-REFUNDABLE" better have a demo of some sort, otherwise such a label would drop its sales to insignificant.

At the same time. A game with under two hours of gameplay and no replayability value? Steam is still a PC game distribution platform, isn't it? If the refund policy causes games of that type to disappear from Steam, I don't think many potential buyers would be terribly aggrieved. I sure wouldn't be.

(I honestly can't think of any games that fit that description off the top of my head. Some Call of Duty(-like) games can probably be completed under two hours, especially if you skip cutscenes, but they at least tend to have multiplayer. Are there even any games like that?)
Title: Re: Steam refund program!
Post by: Sordid on June 08, 2015, 10:51:30 am
I can't think of such a game either. All the extremely short games that come to mind are short because they're based entirely on replayability. Basically the same idea as Minesweeper, right? You can finish a game in ten minutes, sure, but you can play thousands and thousands of games and it's still fun. Or chess. You can't 'finish' chess. You finish a game, then you reset the board and play another game. Games like that aren't short, quite the opposite, they're infinite. This also applies to primarily multi-player games that can be played indefinitely, some of which have a short single-player campaign tacked on for some reason. But a purely story-based game with no replayability that's under two hours? I can't think of any. Even things like Brothers: A Tale of Two Sons and The Swapper take about four or five hours to complete.
Title: Re: Steam refund program!
Post by: 10ebbor10 on June 08, 2015, 11:03:13 am
Most of the concern I've seen so far is about extremely short indie games, such as walking simulators gone Home and Dear esther and stuff.
Title: Re: Steam refund program!
Post by: Scripten on June 08, 2015, 11:05:37 am
Possible downside;

Playing 7days to die with friends on a server - friend B buys it to check it out, spawns, dies, spawns, dies, refunds. Understandable, but at the same time I know he would enjoy the game if he got anything except spawning at night and dieing to very fast zombies, since he enjoys minecraftersurivalsims...

That's more a fault of the game, really. (Note: I like 7 Days to Die. It can be tough to get into, though.) It's also still in alpha, isn't it?

I think that short games that can be "completed" under 2 hours would simply get an exception. It's only logical that a game with a short completion time and no replayability value could be made non-refundable, on a case-by-case basis, while being clearly marked as such. Naturally, a game like that marked "NON-REFUNDABLE" better have a demo of some sort, otherwise such a label would drop its sales to insignificant.

At the same time. A game with under two hours of gameplay and no replayability value? Steam is still a PC game distribution platform, isn't it? If the refund policy causes games of that type to disappear from Steam, I don't think many potential buyers would be terribly aggrieved. I sure wouldn't be.

(I honestly can't think of any games that fit that description off the top of my head. Some Call of Duty(-like) games can probably be completed under two hours, especially if you skip cutscenes, but they at least tend to have multiplayer. Are there even any games like that?)

Proteus and other artsy-type games can be completed in less than 2 hours. Granted, they often have replay value, but sometimes they don't. Eversion is a good example of this. Unless you want to complete every achievement, you don't have to play for very long to beat it. I wouldn't be surprised if the good ending could also be completed in less than two hours.

Also, I have only 111 minutes in Gone Home, but I've pretty much exhausted that, but I feel quite fulfilled regarding the purchase.
Title: Re: Steam refund program!
Post by: nenjin on June 08, 2015, 11:37:55 am
I'd worry about most EA games actually.

Despite knowing they're buying an EA game, many gamers will put in 30 mins, call it shit and seek a refund.

Compared to the last year or so of EA, developers were basically unaccountable. People had to buy to even check the game out. Now...people can buy, check it out, then refund. Ultimately I think that results in a much lower "spike" for EA releases, which isn't replaced later by legit sales. So EA may suddenly become a lot less profitable due to the ability to seek refunds.
Title: Re: Steam refund program!
Post by: Retropunch on June 08, 2015, 12:01:22 pm
It's a tricky one. On one hand I completely agree that not every game needs to be a 100 hour epic to be worth the money, but at the same time if the game is woefully short then it's no good either and I don't have a lot of sympathy. Overall though, refunds are a basic right of consumers. There's no other product that you can't return and ask for a refund, and games shouldn't be any different.

The biggest change that I think/hope (more than anything in the world) this makes is that we'll stop seeing such terrible game launches. If a game launches and it's a complete shitstorm of bugs and fail then they'll just get them all returned. Before, devs could basically bank on people buying it and then being stuck with it so they could release patches at their leisure (if at all).

Massive improvement.

Title: Re: Steam refund program!
Post by: Sappho on June 08, 2015, 12:23:35 pm
Gah... I really, *really* wish I would stop seeing people translate "I don't like short games" into "short games are bad." There is more to a game than its length. Some games have a point to make, they make it really, really well in an hour, and to make it longer would just be padding it for no reason. And plenty of people enjoy these short games without complaining that they didn't take enough hours to finish. People who don't like short games should go ahead and not buy short games, but PLEASE stop suggesting that they are inherently inferior or should disappear altogether.

In any case, I do believe that people like me who enjoy and seek out short, clever games (as long as they are cheap) are definitely less likely to be the ones abusing the refund system. If people were buying games not realizing they were short, then getting angry because they couldn't get their money back, then I guess they should go ahead and get their money back. That doesn't mean game devs should never make short games or that they deserve to go out of business or something. I guess it just means that now they will get their money from the people genuinely interested in the short games (and willing to spend a dollar or two on them) rather than getting that extra padding from people who demand X hours of play for the game to be worth buying, which I guess is fair.

If you really believe that a short game isn't worth buying, give Ephemerid a shot. Beatable in about 45 minutes, worth every second, and exactly as long as it should be. If you don't like it, you can just get your money back now I guess. And then there are games like To The Moon, which takes about 3 hours to beat and is widely regarded as a masterpiece. As long as the game isn't falsely advertised as taking a lot of time to beat, I truly cannot comprehend why anyone has a problem with them being available.
Title: Re: Steam refund program!
Post by: Dansmithers on June 08, 2015, 02:13:42 pm
has anybody else actually gotten a refund yet? I placed a request, but never got any reply as to whether it went through.
Title: Re: Steam refund program!
Post by: Moghjubar on June 08, 2015, 04:44:44 pm
For those 2hr or less games and completion... or at least a major completion %, I think we definitely need a Judge Judy "Ate the Steak" rule.  You don't get to ask for a refund for something you ate, only something you nibbled on.
Title: Re: Steam refund program!
Post by: a1s on June 08, 2015, 04:54:37 pm
Look, I don't like (well, Toady doesn't) to say this, but any game can be pirated. If you really wanted to play that $5 game without playing so badly, you always could (any video game that ends up costing more per hour of game play than Interstellar is a rip-off. I'm looking right at you Gone Esther).
This goes triple for EA- it's supposed to be about good will from the player base. Treating the player base as cash-cows and the game as a free demo violates the unwritten agreement. (And, frankly, with the way that's been going, we're due)
Title: Re: Steam refund program!
Post by: Malus on June 08, 2015, 05:01:39 pm
has anybody else actually gotten a refund yet? I placed a request, but never got any reply as to whether it went through.
I submitted a refund request for Mechs & Mercs: Black Talons and it took 3 days to process and get accepted. I'm still waiting on the funds, but they should be in my Steam wallet "shortly". Overall, I'm pretty pleased with the whole thing; I bought the game 5 months ago, so I wasn't expecting much to begin with.
Title: Re: Steam refund program!
Post by: Dansmithers on June 08, 2015, 05:03:55 pm
has anybody else actually gotten a refund yet? I placed a request, but never got any reply as to whether it went through.
I submitted a refund request for Mechs & Mercs: Black Talons and it took 3 days to process and get accepted. I'm still waiting on the funds, but they should be in my Steam wallet "shortly". Overall, I'm pretty pleased with the whole thing; I bought the game 5 months ago, so I wasn't expecting much to begin with.
i submitted mine on Tuesday and haven't gotten any word on it
Title: Re: Steam refund program!
Post by: penguinofhonor on June 08, 2015, 05:09:58 pm
.
Title: Re: Steam refund program!
Post by: stabbymcstabstab on June 08, 2015, 08:49:50 pm
I just refunded the New Order since in look like potato on my computer.(lighting glitches EVERYWHERE!) it take one to seven days for the refund according to the email.
Title: Re: Steam refund program!
Post by: Urist McScoopbeard on June 08, 2015, 08:54:35 pm
I would like to confirm with you all, I HAVE received my refund.
Title: Re: Steam refund program!
Post by: lavenders2 on June 08, 2015, 08:56:15 pm
has anybody else actually gotten a refund yet? I placed a request, but never got any reply as to whether it went through.

I placed mine yesterday for Gal Civ 3, was processed and accepted within an hour.
I am still waiting on the funds, although I think it should be in my account by the sale. Only yesterday were people starting to see some money from the refund system according to various sites I saw. If you go to your account to see your balance and what you have bought on steam, it should show you the pending funds that will get added to your account eventually.
Title: Re: Steam refund program!
Post by: IronyOwl on June 08, 2015, 09:43:32 pm
Refund for Hero Generations was accepted.
Title: Re: Steam refund program!
Post by: Moghjubar on June 08, 2015, 10:08:35 pm
Hrmm... how does steam track playtime when you play in offline mode anyway? Couldn't someone just offline mode and delete shit before going back online and claim refund?
Title: Re: Steam refund program!
Post by: Sean Mirrsen on June 08, 2015, 10:47:39 pm
Hrmm... how does steam track playtime when you play in offline mode anyway? Couldn't someone just offline mode and delete shit before going back online and claim refund?
Offline mode still tracks usage, so long as you launch it through Steam. The only way around it is to launch the game directly from its install folder, bypassing Steam entirely, and not all games allow that sort of thing. It'll certainly be a moot point for the Steambox, which I'm suspecting this whole thing is really about.
Title: Re: Steam refund program!
Post by: Malus on June 08, 2015, 10:49:36 pm
Hrmm... how does steam track playtime when you play in offline mode anyway? Couldn't someone just offline mode and delete shit before going back online and claim refund?
In theory, there's almost certainly a way for users to do that, yeah. But if you're going around and hex editing files, you might as well pirate the game in the first place. Legally speaking, it's just as dubious. If you want to download, play, and enjoy games without giving the developers anything, you can already do that, and Steam's refund policy isn't making it easier. There's a chance your refund request will be denied, or if you do it too much, your ability to get any refund (even legitimate ones!) will be locked out. Even if your refund is accepted, it still takes almost a week to get your funds, and they only go into your Steam wallet anyway.

People who try to figure out a way to "game the system" are missing the point. You want to game the system? It's called The Pirate Bay. Or you could just, you know, support devs who make good software and encourage the creation of more.
Title: Re: Steam refund program!
Post by: Moghjubar on June 08, 2015, 10:53:58 pm
The only way around it is to launch the game directly from its install folder, bypassing Steam entirely, and not all games allow that sort of thing.

Or just stay offline and restore steam install to a backup you made before playing?

Edit: on piracy: yea, but this is the asshole way to do things... and you cant get in trouble with the law for it so.... gonna happen. A lot.
Title: Re: Steam refund program!
Post by: Boltgun on June 09, 2015, 05:13:06 am
I got really mixed feelings. It is a similar policy to what Google play has been doing for ages, and that's a platform with the most F2P apps.

As a dev I am not confortable about how easy it will be to turn that into a free rental instead, do you really need 2 hours to figure if your game will not work on your machine? I hope Valve will investigate abuses are, better, make it 1 hour so short games can exist, as long as their price is right of course.

We will have to wait a couple of months to figure if it helps or hurt. Right now people are testing it so numbers are biased.
Title: Re: Steam refund program!
Post by: Retropunch on June 09, 2015, 09:46:53 am
I got really mixed feelings. It is a similar policy to what Google play has been doing for ages, and that's a platform with the most F2P apps.

As a dev I am not confortable about how easy it will be to turn that into a free rental instead, do you really need 2 hours to figure if your game will not work on your machine? I hope Valve will investigate abuses are, better, make it 1 hour so short games can exist, as long as their price is right of course.

We will have to wait a couple of months to figure if it helps or hurt. Right now people are testing it so numbers are biased.

I do know what you mean, but I think the pros outweigh the cons. Sure, short games might take a hit, but if they're reasonably priced and good people will probably want to hang onto them (I'll be hanging onto my copy of To The Moon for definite!).

I get the dev hesitation as well (and I know have spoken out) but really I think this is just a symptom of being allowed to get away with shoddy releases with no repercussions for so long. No other product in the world doesn't work when you buy it and just has promises of patches, and this is a huge step forward to stopping that.
Title: Re: Steam refund program!
Post by: Redzephyr01 on June 09, 2015, 10:26:43 am
If a game ends up being ridiculously buggy when it comes out, I think I'd feel safer getting a refund than waiting until there's a patch.
Title: Re: Steam refund program!
Post by: a1s on June 09, 2015, 10:54:20 am
(I'll be hanging onto my copy of To The Moon for definite!).
So will I, but to the moon is quite a bit longer than 2 hours. I spent "all evening" on it (well into the night, in fact.) Some random sight (http://www.gamelengths.com/games/playtimes/To+The+Moon/) I googled says it can't be finished in less than 3 (also, I'm a slowpoke)
Title: Re: Steam refund program!
Post by: Ultimuh on June 09, 2015, 03:30:01 pm
For those worrying about what this means for devs of indie games, here's TotalBiscuit's take on it:
https://www.youtube.com/watch?v=cPUToCNq-iA (https://www.youtube.com/watch?v=cPUToCNq-iA)
Title: Re: Steam refund program!
Post by: a1s on June 09, 2015, 04:47:17 pm
For those worrying about what this means for devs of indie games, here's TotalBiscuit's take on it:
https://www.youtube.com/watch?v=cPUToCNq-iA (https://www.youtube.com/watch?v=cPUToCNq-iA)
Success! I used hearsay and anecdotal evidence to support my claim that SR are not harmful, and now a famous person agrees with me, so I was right.
Title: Re: Steam refund program!
Post by: Sensei on June 09, 2015, 07:16:35 pm
For those worrying about what this means for devs of indie games, here's TotalBiscuit's take on it:
https://www.youtube.com/watch?v=cPUToCNq-iA (https://www.youtube.com/watch?v=cPUToCNq-iA)
Success! I used hearsay and anecdotal evidence to support my claim that SR are not harmful, and now a famous person agrees with me, so I was right.
It's far better hearsay and anecdotal evidence than the hearsay and anecdotal evidence used by the people arguing against refunds.

Also seriously it's fucking refunds guys you're really supposed to be able to get a refund. Wouldn't it have been better if this policy was in place for Air Control and Aliens: Colonial Marines?
Title: Re: Steam refund program!
Post by: nenjin on June 09, 2015, 07:26:40 pm
Colonial Marines is the only game I legitimately want a refund for, because it's the only game I've bought in the last 14 years that simply wouldn't launch at release, and never got a patch.

Would it have been nice to have refunds back in 20--whatever I bought it in? Yeah. But there's nothing to be done for it. They have to have some system to control the masses of returns, and allowing people returns on like 3 year old games would flood them with requests. They needed to start somewhere, and a clean slate as far as what qualifies is most desirable.

I still tried to get a refund on CM, despite knowing it was disqualified. Anyways, I'd rather look to the future where Steam and developers don't get a walk on quality control anymore, rather than the past where they obstinately refused to do it. Little by little, they're being dragged in to providing the kinds of protections consumers expect from retail stores. I suppose I wouldn't blame anyone for choosing not to use Steam because it took EU legislation to get them to do right by the customer.
Title: Re: Steam refund program!
Post by: chooseusername on June 09, 2015, 07:46:13 pm
Also seriously it's fucking refunds guys you're really supposed to be able to get a refund. Wouldn't it have been better if this policy was in place for Air Control and Aliens: Colonial Marines?
Any time I spend hours on hours working around someone's flawed software, I ponder whether they should be paying me my hourly wage to do work to be able to have a damaged experience playing their game.  Then I remember that it is impossible to make perfect bug free games simply because it would cost too much, and cut them some slack.

Still that doesn't mean I should pay for something that has turned out to be unplayable.  Refunds should be a right.

On that note, I once purchased Thief II budget edition.  The copy protection stopped it from working at all on my Windows XP - no refunds!  I emailed Eidos customer support and asked what I could do.  They were super helpful and gave me links to a web page where a crack could be found to remove the protection.  Problem solved.  I got to play a great game, which I wouldn't have been able to return.  You don't get support like that any more  :D
Title: Re: Steam refund program!
Post by: Vilanat on June 10, 2015, 12:55:34 am
For those worrying about what this means for devs of indie games, here's TotalBiscuit's take on it:
https://www.youtube.com/watch?v=cPUToCNq-iA (https://www.youtube.com/watch?v=cPUToCNq-iA)
Success! I used hearsay and anecdotal evidence to support my claim that SR are not harmful, and now a famous person agrees with me, so I was right.

Actually, it's a legitimate response that shed light on the broader context which expose the claims and drama for being what they are: anecdotal "evidence" by very few developers. i think TB "investigation" answers two of the three main concerns:

1) Steam refunds are being abused by the user base.
TB shown that the sample size and period examined are both too small to extract any meaningful data. its not his opinion, its a fact. the system is still fresh out of the oven so naturally people will use it more, the sale data is of too little sample size.

2) Steam refunds reduce sales.
This claim is illogical and a borderline fraud because the graphs that were shown lacked crucial information and context.
First, because the reduction of sales of "Beyond Gravity" was actually the result of the game going out of a sale that was promoted by valve so the sales numbers after the refunds system took place were actually the normal figures.

Second, because the developer neglected to mention that devs can only see Refunds, Chargebacks as steam calls it, only by downloading an CSV file, so you can't even see the refunds on the graphs! if people had abused the system for buying and then instantly getting a refund, you would have actually seen a rise in sales on the graphs, not a reduction (This also address the graph by puppy games, which btw, since it shown a graph without a Y axis and a bigger time frame, it can be completely disregarded).

Last but not least, since the developer could see where the refunds came from, or rather, how much money is being refunded for each unit, he could have shown which of the 13 refunds were actually for games bought in the last 3 days or ones from before, such as, ones from the sale that took place just a couple of days before. you can't calculate 13/18, because the 18 units were bought in the last 3 days and the 13 refunds were for games that could have been bought during the last 6 months. even disregarding this lack of information for the context it should provide, then looking at this whole thing from a purely monetary perspective: the refunds could have all been from a deep sale price of 0.99$ and the bought units were bought for 4.99$. in terms of net revenue, it could very well be that he got more money than he normally would have for the same time period!.

TB video is important not because he is famous, but because he actually present the whole situation in a bigger context.

Edit - Puppygames have published a blog post "addressing" the graphs and their opinion
http://www.puppygames.net/blog/?p=1708#more-1708

Now they revealed that their reduction of sales was actually due to the end of a coupon scheme and not because of the refunds!
Also, they maintain they got a 55% refund rate, although still neglecting to mention the refunds are from a 6 months range and from possibly 90% price reduction while the sales are just from the last week or so, so their refund rate is far far lower. and they still didn't give a wider sample size for their normal priced sales so their claim of reduction in sales can still be disregarded.
Title: Re: Steam refund program!
Post by: BurnedToast on June 10, 2015, 02:54:05 am
Edit - Puppygames have published a blog post "addressing" the graphs and their opinion
http://www.puppygames.net/blog/?p=1708#more-1708

I don't know if he's right or wrong, if he's got a good point or if he's just whining.

All I know is he is a condescending douche and I want him to fail because... seriously wtf. He's somehow arguing that he wants to sell less copies of his game because fans suck and he wants less of them? But he also somehow feels entitled to charging way more for his games because they are just that good despite the fact that around 50% of people like them so much they want refunds?

If I actually owned any puppygames games I'd try and get a refund out of spite. I wouldn't really, I'm not that petty of a person
Title: Re: Steam refund program!
Post by: Rose on June 10, 2015, 04:00:46 am
Posting to watch
Title: Re: Steam refund program!
Post by: BigD145 on June 10, 2015, 08:31:29 am
Edit - Puppygames have published a blog post "addressing" the graphs and their opinion
http://www.puppygames.net/blog/?p=1708#more-1708

Whole games as demo's. Gosh. How terrible that would be. Considering a $10 breakfast is fairly normal to this person, they've obviously not been in a situation shared by tens of millions of people. $10 for a game can be a lot of money for some people. "But BigD, they own a computer which costs hundreds of dollars." No. Some use library computers or friends' computers or get hand-me-downs or dumpster dive. Some people live on $5 or less a day for food. $10 is a lot of money. It's skipping breakfast ten days straight. "Maybe they shouldn't buy vidya gaems." Yes, no recreation for poor people. Wouldn't want them having fun or anything.
Title: Re: Steam refund program!
Post by: Boltgun on June 10, 2015, 09:17:54 am
Whole games as demo's. Gosh. How terrible that would be. Considering a $10 breakfast is fairly normal to this person, they've obviously not been in a situation shared by tens of millions of people. $10 for a game can be a lot of money for some people. "But BigD, they own a computer which costs hundreds of dollars." No. Some use library computers or friends' computers or get hand-me-downs or dumpster dive. Some people live on $5 or less a day for food. $10 is a lot of money. It's skipping breakfast ten days straight. "Maybe they shouldn't buy vidya gaems." Yes, no recreation for poor people. Wouldn't want them having fun or anything.

The people who do not have the money were pirating before, no big deal. You can't make everything free because some people does not have the means but that's not the point here.

Otherwise his conclusions are spot on. After much thoughts, it's a typhoon in a glass of water. Digital good have never been consumer friendly and it's good to build trust sometimes, even if obviously the goal is to get more money into Steam because you are not refunded on your bank account. Android has been doing that and it's the most solid market today.

They're still wrong about the value of the playerbase but moving on...

It might actually increase sales in the long term. There has been free weekends who boosted sales once the trial period was out, and this was only available on a few select titles. Now the barrier to install the game and launch it is lower so there will be more installs, and in those installs perhaps 75% will become final.

Let's remember that we all have a huge backlog of game we never played on Steam now and one day in the future we might not even feel the need to buy more games we know we're not going to play. Hell, who even buy games outside of sales or bundles now? How long  will it last?
Title: Re: Steam refund program!
Post by: Sheb on June 10, 2015, 09:20:56 am
Hey, people pay a lot by hour to go to the cinema. If someone wants to charge 15$ for 2hours of game, and gets people to pay for that, good for them.
Title: Re: Steam refund program!
Post by: Morrigi on June 10, 2015, 12:36:21 pm
Hey, people pay a lot by hour to go to the cinema. If someone wants to charge 15$ for 2hours of game, and gets people to pay for that, good for them.
This is one of the reasons I almost never go to the cinema, nor will I buy shitty 2 hour walking simulators.
Title: Re: Steam refund program!
Post by: Sheb on June 10, 2015, 02:27:04 pm
Well, good for you. I never really got that whole "It's bad too charge too much!". If you don't like something's price, don't buy it. We're talking about entertainment, not food or healthcare, it's not like you cannot pick from one of the other bazillion forms of entertainment available.
Title: Re: Steam refund program!
Post by: Aklyon on June 10, 2015, 11:00:52 pm
So, the summer sale should be an interesting case for the 'refund for a lower price' bit. What happens if you don't get the refund before the price returns to non-sales level, among other things.
Title: Re: Steam refund program!
Post by: nenjin on June 10, 2015, 11:03:42 pm
I wonder if they've thought about what impact this will have on Summer Sale events as well.
Title: Re: Steam refund program!
Post by: BigD145 on June 10, 2015, 11:08:46 pm
So, the summer sale should be an interesting case for the 'refund for a lower price' bit. What happens if you don't get the refund before the price returns to non-sales level, among other things.

Most likely you get refunded at the lowest price within the past 2 years. Or 90 days. Or what you paid. 30-90 is fairly typical of non-receipt returns at stores.
Title: Re: Steam refund program!
Post by: aristabulus on June 10, 2015, 11:13:40 pm
So, the summer sale should be an interesting case for the 'refund for a lower price' bit. What happens if you don't get the refund before the price returns to non-sales level, among other things.

This will be a non-issue.  The refunds are based on actual transactions, which necessarily record the price at time of purchase.  Anything other than this would cause a ton of problems, on multiple levels.

The shortest turnaround I've heard so far has been about two days (during not-sale time), so there's basically no chance that someone can refund and then purchase at (time-limited) sale price with the refunded money.  Anyone who wants to play that game will need a cash buffer.
Title: Re: Steam refund program!
Post by: Vilanat on June 11, 2015, 04:30:26 pm
Could Rockstar found a way to go around that "annoying refund shenanigans"? what they did is that during the steam sale, you don't buy a game, you buy a pack of the game plus a consumable microtransaction card which is supposed to be pretty useless but more importantly, can not be refunded. not to mention they managed to have a 25% discount tag while applying a discount closer to 11% on the deal. (Technically legit, because you are not just buying the game which is still priced 59.99 when bought on its own, but you also buy the card which give you in-game money). Obviously they know no one will buy the standalone product when its priced higher, and it still remains to be seen what they will do when the steam sale ends.
Title: Re: Steam refund program!
Post by: nenjin on June 11, 2015, 04:39:03 pm
I was wondering what the Shark Card was about.
Title: Re: Steam refund program!
Post by: BigD145 on June 11, 2015, 04:50:49 pm
Could Rockstar found a way to go around that "annoying refund shenanigans"? what they did is that during the steam sale, you don't buy a game, you buy a pack of the game plus a consumable microtransaction card which is supposed to be pretty useless but more importantly, can not be refunded. not to mention they managed to have a 25% discount tag while applying a discount closer to 11% on the deal. (Technically legit, because you are not just buying the game which is still priced 59.99 when bought on its own, but you also buy the card which give you in-game money). Obviously they know no one will buy the standalone product when its priced higher, and it still remains to be seen what they will do when the steam sale ends.

"Here, have this in-game money that costs Rockstar nothing to give you and you can only return a fraction of the game price." Sounds like every package deal ever.
Title: Re: Steam refund program!
Post by: Sheb on June 11, 2015, 04:53:23 pm
No, you cannot return parts of a pack if you used part of it.
Title: Re: Steam refund program!
Post by: Retropunch on June 11, 2015, 06:00:06 pm
Could Rockstar found a way to go around that "annoying refund shenanigans"? what they did is that during the steam sale, you don't buy a game, you buy a pack of the game plus a consumable microtransaction card which is supposed to be pretty useless but more importantly, can not be refunded. not to mention they managed to have a 25% discount tag while applying a discount closer to 11% on the deal. (Technically legit, because you are not just buying the game which is still priced 59.99 when bought on its own, but you also buy the card which give you in-game money). Obviously they know no one will buy the standalone product when its priced higher, and it still remains to be seen what they will do when the steam sale ends.

Urgh...very disappointing. Companies should really, really not be trying to get around refunds - it's a basic consumer right which every other business in the world understands. I've lost respect for Rockstar, as I'd feel they'd be a company on board with this sort of basic stuff (especially as they're games are really not going to fall victim to a 'rental cycle'). I really hope steam enforces refunds anyway, as otherwise we'll just end up with every single purchase having a token non-refundable part so that games can't be refunded.

I get that they feel that it'll cut into their bottom line, but I strongly believe it'll have the reverse effect, with gamers a lot more forgiving with companies that mess up and none of the massive rages we've seen in the past over awful releases. It's literally a new age of gaming, with none of the massive storms we've had before, and with devs being forced to be accountable rather than just cutting and running with the cash.

Title: Re: Steam refund program!
Post by: nenjin on June 11, 2015, 06:02:57 pm
I'm a little disappointed in Steam that they're letting companies game their own refund system. What are they going to do? Not sell on Steam? More Man In The Middle Shenanigans.
Title: Re: Steam refund program!
Post by: Scripten on June 11, 2015, 06:09:36 pm
Do we actually have any evidence that this is what's going on? I mean, I know people don't usually get upset about hearsay on the internet and all, but...
Title: Re: Steam refund program!
Post by: Vilanat on June 11, 2015, 06:21:14 pm
We will never have evidence for the intentions behind bundling the game with the card.
Title: Re: Steam refund program!
Post by: penguinofhonor on June 11, 2015, 06:28:02 pm
So if baseless speculation is all we have, we might as well treat it like fact.
Title: Re: Steam refund program!
Post by: Ultimuh on June 11, 2015, 06:30:08 pm
So if baseless speculation is all we have, we might as well treat it like fact.
What we have, is theoretical fact.
Title: Re: Steam refund program!
Post by: BurnedToast on June 11, 2015, 06:33:21 pm
Personally I think it's much more likely that they didn't want to discount the game for the summer sale since it's so new, but they also realized if they don't discount it (or only give it a token discount) then they won't sell very many copies

So they come up with this as a way to offer a 25% discount without losing money, any effect on refunds is probably a happy (for them) unintended consequence.

Of course there's no way to be sure, but refunds don't seem like they would be a huge deal for something like GTA5 compared to the sale issue.

Edit: also you can apparently spend $100 cash money dollars and get 8 million ingame dollars, what the actual fuck? Who would ever do that?
Title: Re: Steam refund program!
Post by: nenjin on June 11, 2015, 06:37:24 pm
It'd be a new trend then. New releases around sale time have so far boldly not dropped prices. It's usually been a sign to me that someone is in trouble financially. More than likely it'd be a combination of both things: a way to discount a newly released game during the sale without outright dropping the price.....and a way to make refunds impossible.
Title: Re: Steam refund program!
Post by: BigD145 on June 11, 2015, 06:56:40 pm
Edit: also you can apparently spend $100 cash money dollars and get 8 million ingame dollars, what the actual fuck? Who would ever do that?

Rich asshole stock brokers with no time.
Title: Re: Steam refund program!
Post by: Darkmere on June 11, 2015, 07:00:23 pm
So if baseless speculation is all we have, we might as well treat it like fact.


... Permission to sig this, cap'n?
Title: Re: Steam refund program!
Post by: penguinofhonor on June 11, 2015, 07:08:46 pm
absolutely
Title: Re: Steam refund program!
Post by: BurnedToast on June 11, 2015, 09:29:26 pm
It'd be a new trend then. New releases around sale time have so far boldly not dropped prices. It's usually been a sign to me that someone is in trouble financially. More than likely it'd be a combination of both things: a way to discount a newly released game during the sale without outright dropping the price.....and a way to make refunds impossible.

Does it actually make refunds impossible?

The refund FAQ says:

Quote
"DLC purchased from the Steam store is refundable within fourteen days of purchase, and if the underlying title has been played for less than two hours since the DLC was purchased, so long as the DLC has not been consumed, modified or transferred. Please note that in some cases, Steam will be unable to give refunds for some third party DLC (for example, if the DLC irreversibly levels up a game character). These exceptions will be clearly marked as nonrefundable on the Store page prior to purchase."

(bolding added by me)

It does not say the game is non-refundable on the store page, also when I add it to my cart it does not say it is non-refundable anywhere.

I'm not willing to buy it and then refund it to be absolutely, 100% sure but from what I can tell, refunds will still work since it's not labeled at all. If the purpose was to stop refunds, they did it stupidly.

Thus I'm even more sure it's just a way to give 25% off without actually giving 25% off.
Title: Re: Steam refund program!
Post by: Vilanat on June 12, 2015, 01:39:41 am
Good thing you didn't test purchase it because the fine folks at steam are reporting that the bundle is indeed non-refundable through the automatic refund system. you can still manually request a refund but good luck with that, especially during a summer sale where the steam support is completely flooded.
Title: Re: Steam refund program!
Post by: ncbousfield on June 12, 2015, 09:59:40 pm
Got to try the new refund system for my steaming load of H1Z1. Bought it several months ago and only played 2.5 hours. Submitted a request and got it back quick, I was really surprised for getting it all back. I actually got a refund a long time ago with the WarZ crap. I guess I like the genre of horrible zombie games.
Title: Re: Steam refund program!
Post by: forsaken1111 on June 16, 2015, 01:49:29 pm
I just went through my entire library refunding disappointing or outright shitty games. I did this to test out the refund system, specifically how far back you could ACTUALLY get a refund for. I successfully refunded a game purchased 8 months ago, so that's a thing. I also refunded one, as a test, which I had 20 hours played in and was now on sale. They approved it and gave me the lower price. I didn't much care but it was interesting to see what would happen.

So yeah, the limitations in the refund policy are more like guidelines and for now at least you can get some refunds for games bought quite a while ago.
Title: Re: Steam refund program!
Post by: Retropunch on June 16, 2015, 01:58:23 pm
I'm wondering if certain games are sorta 'auto-refunded' if they're known to be terrible. It wouldn't surprise me if Steam had a list of undesirables which they'll refund you even if you've played them more or had for a long time.

That being said, I do think they should stay within strict limits. As much as I think refunds are an absolute right, I'd hate to think that loads of people will get 20 hours into a game and then just refund it after they've finished with it.
I mean, I'd say that any game that you've put 20 hours in MUST have been good enough not to warrant a refund.
Title: Re: Steam refund program!
Post by: forsaken1111 on June 16, 2015, 02:06:08 pm
I was denied one refund where I had 120 hours in a game.

But this was because the game would crash to desktop but leave the process running invisibly, so Steam thought it was still running and hours counted up until I rebooted my computer or something. Realistically I probably played the game for 10 minutes or so.
Title: Re: Steam refund program!
Post by: Kruniac on June 16, 2015, 09:33:57 pm
Edit - Puppygames have published a blog post "addressing" the graphs and their opinion
http://www.puppygames.net/blog/?p=1708#more-1708

I don't know if he's right or wrong, if he's got a good point or if he's just whining.

All I know is he is a condescending douche and I want him to fail because... seriously wtf. He's somehow arguing that he wants to sell less copies of his game because fans suck and he wants less of them? But he also somehow feels entitled to charging way more for his games because they are just that good despite the fact that around 50% of people like them so much they want refunds?

If I actually owned any puppygames games I'd try and get a refund out of spite. I wouldn't really, I'm not that petty of a person

I mean.. the guy makes shitty games. That's basically all there is to the story.

The idea behind shitty games is that you get someone's money and then you give them the shitty game. You keep their money, they keep the shitty game. This provides a way to screw with that.

I do agree that a large portion of modern gamers are absolute shit and wouldn't know a quality game if it sat on their face. They are the "shiny" people who get star struck for 4 hours then get tired of a game. But hey, they get to brag to their friends about how much of a gamer they are because <X> just came out and they bought it immediately, right? Those are the people you don't want to "demo" your game.

However, the fact still remains that there are tons of shitty games out there. There are tons of buggy games out there. There are tons of developers who could give a fuck less about providing a quality gaming experience and instead raking in the pre-orders/EAs/Kickstarters/Sales and then running extremely quickly to the next engine/dev environment session to repeat the process.

It's for that reason that we need a refund policy. Yes, some devs are going to be hurt by shit gamers who want a refund because they couldn't customize their character's tattoos. However, there is also Chivalry. A shit game. We need refunds for those games. :)
Title: Re: Steam refund program!
Post by: Chiefwaffles on June 16, 2015, 09:43:49 pm
Okay, sorry for being off-topic, but wow:
I do agree that a large portion of modern gamers are absolute shit and wouldn't know a quality game if it sat on their face.
Who are you to judge? People like different games. Just because you don't like the same games doesn't mean they're automatically horrible and disgusting for not agreeing with you. Let people enjoy their games while you enjoy yours. Why do you care what they like to play?
Seriously. Why so negative?
Title: Re: Steam refund program!
Post by: Boltgun on June 17, 2015, 04:12:26 am
I was denied one refund where I had 120 hours in a game.

But this was because the game would crash to desktop but leave the process running invisibly, so Steam thought it was still running and hours counted up until I rebooted my computer or something. Realistically I probably played the game for 10 minutes or so.

You can try contacting the steam support because you are probably not the only one in this case and when many players with no connection report the same thing it becomes obvious it's not bs.

Okay, sorry for being off-topic, but wow:
I do agree that a large portion of modern gamers are absolute shit and wouldn't know a quality game if it sat on their face.
Who are you to judge? People like different games. Just because you don't like the same games doesn't mean they're automatically horrible and disgusting for not agreeing with you. Let people enjoy their games while you enjoy yours. Why do you care what they like to play?
Seriously. Why so negative?

It's the negativity that irks me, people buy something and enjoy it. Gamers buy their games at -75% and then talk about buyer remorse, complain it's not 1080p 60FPS, then attack the devs as if they were responsible of all the wrong in this world.

That's why a refund program anywhere else is seen at progress but ehre the first thing we think about is how it will be abused. We could do without this trust crisis.
Title: Re: Steam refund program!
Post by: forsaken1111 on June 17, 2015, 05:21:28 am
Edit - Puppygames have published a blog post "addressing" the graphs and their opinion
http://www.puppygames.net/blog/?p=1708#more-1708
I'm really curious where he got these statistics:

Quote
And it was all based on this one thing: a sale is a sale, and that’s it. But that’s no longer the case. A sale is only a guaranteed sale after it’s been played for 2 hours. That’s a bit awkward because the median time game play for most titles on Steam is only about an hour, which does rather beg the question why they chose a 2 hour window, but that’s part of the meta-problem Valve has, which I’ll get to.

Title: Re: Steam refund program!
Post by: Kruniac on June 17, 2015, 07:47:32 am
Quote
Who are you to judge?

A 31 year old gamer who has been around since beating Dragon Warrior II was considered a cool thing to do. I am the industry. Every game evolving over time into the (some good, some) shit that it is. The countless "reboots", the fucking tragedy of "spiritual successors". I have watched things go from bad to worse. I've seen new ideas come and go, some of them worked, others didn't. I've watched AAA and indie alike fuck up time after time. I've heard promises turned into outright lies, watched hype which was nothing more than propaganda for a shit release, and gradually observed the industry practice "Dump>Patch>DLC" instead of releasing quality from the jump.

Yeah. I'm qualified to judge. I'm the guy with a stack of CDs about two feet high. Magic Carpet to Gothic. I was playing Ultima Online before stat loss. I was in the delivery room when Steam was born. I could go on and on, but I won't. I'm qualified to judge games, period.

Quote
People like different games.

I agree 100%. That's why there are different genres.

Quote
Just because you don't like the same games doesn't mean they're automatically horrible and disgusting for not agreeing with you.

I agree once again. In fact, you'll notice that I never said anything about agreeing with me or enjoying the same games I enjoy. Where you got that from I don't really know.

Quote
Let people enjoy their games while you enjoy yours. Why do you care what they like to play?

I don't care what anyone likes to play. It's when shit gamers inspire development studios to make shit games and fill the industry with more shit that I have a problem. See, I have to live here too.

Quote
Seriously. Why so negative?


You call it negative. I call it fact. Difference of opinion, friend.

My thing is this: Shit gamers will refund otherwise quality games because it didn't have their shiny/achievements/customizablepenises. They should be stood against a wall and shot. Shit devs will release broken ass games and you might not discover how broken it is until a week later. They deserve the same fate.

Unfortunately, we can't just go around shooting people. Refunds are the alternative. It's not perfect, but it'll have to do. That's what my entire point has been - it's a needed system for an otherwise unpoliced distributor.
Title: Re: Steam refund program!
Post by: forsaken1111 on June 17, 2015, 08:15:43 am
I'm laughing reading Kruniac's post because its pretty much verbatim what my own thoughts on the matter are, I'm just too lazy to argue with fools.
Title: Re: Steam refund program!
Post by: GiglameshDespair on June 17, 2015, 08:33:24 am
I'm laughing reading Kruniac's post because its pretty much verbatim what my own thoughts on the matter are, I'm just too lazy to argue with fools.


Didn't you hear? He is the industry!
Title: Re: Steam refund program!
Post by: Catastrophic lolcats on June 17, 2015, 09:08:31 am
Didn't you hear? He is the industry!
All refunds are stupid, of course. That whole thing of, "you're not really earning money or being rewarded financially, you're just receiving previous payments" is patronising and simplistic but every now and again you come across a system that has so little fiscal gain to you that you end up standing there, gazing at the mirror and saying "I'm just working retail and my life has no meaning," to a cold dead robot.
Title: Re: Steam refund program!
Post by: penguinofhonor on June 17, 2015, 09:23:24 am
.
Title: Re: Steam refund program!
Post by: Vilanat on June 17, 2015, 11:40:27 am
Edit - Puppygames have published a blog post "addressing" the graphs and their opinion
http://www.puppygames.net/blog/?p=1708#more-1708
I'm really curious where he got these statistics:

Quote
And it was all based on this one thing: a sale is a sale, and that’s it. But that’s no longer the case. A sale is only a guaranteed sale after it’s been played for 2 hours. That’s a bit awkward because the median time game play for most titles on Steam is only about an hour, which does rather beg the question why they chose a 2 hour window, but that’s part of the meta-problem Valve has, which I’ll get to.

https://medium.com/@galyonkin/how-many-games-are-eligible-for-steam-refunds-7a4f3ea74c19
Title: Re: Steam refund program!
Post by: forsaken1111 on June 17, 2015, 11:48:39 am
Neat. Thank you for the source.
Title: Re: Steam refund program!
Post by: Vilanat on June 17, 2015, 11:56:13 am
You welcome. i generally recommend SteamSpy as a nice source for steam data
http://steamspy.com/
Title: Re: Steam refund program!
Post by: Kruniac on June 17, 2015, 12:43:16 pm
I'm laughing reading Kruniac's post because its pretty much verbatim what my own thoughts on the matter are, I'm just too lazy to argue with fools.


Didn't you hear? He is the industry!

Yerp.

Quote
All refunds are stupid, of course.

Refunds are absolutely needed in an age of poor business practices. It's just a shame that legitimate devs will have to suffer because of the portion of players who game the system. There's no perfect answer at the end of the day.
Title: Re: Steam refund program!
Post by: Sensei on June 17, 2015, 12:58:29 pm
My thing is this: Shit gamers will refund otherwise quality games because it didn't have their shiny/achievements/customizablepenises. They should be stood against a wall and shot.
I don't think your business model should rely on taking money from people who aren't satisfied with your product. That's just shitty business. I think people who have "poor taste" should be just as allowed to return a game because they don't like it as anyone who bought a game they don't like, including people who bought all-around shitty games, or who bought Arma and were put off by how hardcore it actually was. Even people who didn't get out of the tutorial in Dark Souls. One of the motives of the refund is people who weren't sure about a game will try it- if 200 people who would never have touched Euro Truck Simulator buy it knowing that can get a refund, and 199 of those people return it, hey! You've made more money!

Besides, who are you to say that some game is totally good and people who didn't find it shiny enough have poor taste? That's exactly what the Puppygames guy thinks, most likely. Don't be that guy.
Title: Re: Steam refund program!
Post by: nenjin on June 17, 2015, 01:01:46 pm
People need to enhance their calm.
Title: Re: Steam refund program!
Post by: miauw62 on June 17, 2015, 01:02:20 pm
So, old people are right in an objective way if they claim that all modern music is garbage?
Title: Re: Steam refund program!
Post by: GiglameshDespair on June 17, 2015, 03:17:20 pm
So, old people are right in an objective way if they claim that all modern music is garbage?
Only if Kruniac agrees with them.

---

See, for all thsi "games are shit now", I wonder what they'd think if you applied it to other media.

All books before 1889 are shit now! Modern readers are idiots who deserve to be shot, and new books are soulless cash grabs with no quality.

You'd shake your head at them.
Title: Re: Steam refund program!
Post by: Kruniac on June 17, 2015, 04:18:02 pm
So, old people are right in an objective way if they claim that all modern music is garbage?
Only if Kruniac agrees with them.

---

See, for all thsi "games are shit now", I wonder what they'd think if you applied it to other media.

All books before 1889 are shit now! Modern readers are idiots who deserve to be shot, and new books are soulless cash grabs with no quality.

You'd shake your head at them.

That's not really accurate. All games are not shit. The modern gaming industry is shit. The business practices of many (Read: Not all, and stop trying to stitch up everything I'm saying into a generalization) companies are shit.

There are PLENTY of amazing games out there by companies large and small. All "modern" gamers are not wrong - just a chunk of them. Mostly the casual douchebags who demand their own brand of shitty game.

"But why do you care what they want to play!?" - Because it fucks with my selection of games. Because of that crowd, X-Com is shit. Because of that crowd, Spore wasn't good. Because of that crowd, we've gradually moved from the likes of Daggerfall and onto Shinyrim. The "Ooooo pretty" crowd has overtaken the gaming industry, gradually replacing functionality, features, and that "X-factor" that older games have.

You can shit on my view because it's "elitist", but that doesn't change the facts. It's why a lot of modern MMOs are simply shit - over saturation of the market. It's exactly why a good chunk of modern action games (Not FPS games per se) are recycled eye candy. It's just a change in the gaming industry caused by autist gamers clamoring for more shiny and industry giants eradicating minor companies.

Anyway. The thread was about the Steam refund program. My point was that while it isn't a pretty system due to being exploited by the previously mentioned autists, it also protects the public from shady indies/companies.

In short: There is nothing wrong with getting a refund because a game is shit. If you don't like it, you shouldn't have to pay for it. It's not a flawless system, but it's what we have right now. Keep in mind that previously you were simply screwed if a game wasn't your thing and you forked over cash for it. This is a HUGE step forward for Valve.

Quote
So, old people are right in an objective way if they claim that all modern music is garbage?

Again, that's not the same thing at all. All modern games are not shit. Some are, some aren't. No one is saying ALL games are shit, and I'm not entirely sure why that's even coming up.
Title: Re: Steam refund program!
Post by: forsaken1111 on June 17, 2015, 05:20:08 pm
But if you ARE the industry, and the industry is shit...

/sarcasm
Title: Re: Steam refund program!
Post by: aristabulus on June 17, 2015, 05:30:37 pm
...
I'm really curious where he got these statistics:
...

https://medium.com/@galyonkin/how-many-games-are-eligible-for-steam-refunds-7a4f3ea74c19

I find it odd that neither the Puppygames rant nor the link above say anything significant about trading cards, and the behaviour they tend to elicit.

More than a few games on Steam have 5 cards total, 3 drops on a new copy, and will dole them out at 15/30/60 minutes.  I know there are games I've gotten in bundles, didn't really have any interest in playing them (not the reason for buying the bundle), but they had cards...  so I idle for however long to get the drops, uninstall the game, and flog off the all the cards I have laying about to buy something cheap.

I can't be the only one, so it makes me wonder how much that distorts the stats.

-----

As for the Puppygames guy...  his rant comes off a little caustic, yeah, but fundamentally he's not wrong on a lot of what he says.  He has been previously harassed by GG (maybe still is), so I can understand why he's not trying to be diplomatic.  The Internet Hate Mob eats "polite & diplomatic" for a snack.

People that buy things cheaply, or get them "free" because of how they perceive the costs of a bundle, just aren't invested in giving the game an honest chance.  They are not likely to be talking about the game.  They are not likely to give other titles in the developer's stable a look, because there is no connection with the work.  They _are_ likely to be a CS nightmare, like the rant says.  From a purely economic standpoint, they are highly likely to be a net-loss customer; this is the angle from which he says "worthless customer" in the rant.  If he's a bit angry at those people because they want him to pull the moon from the sky for a quid or less in his pocket?  I think that's reasonable, all in all.

I got Titan Attacks in a bundle, and gave it a spin... it was okay.  I am unlikely to play it again, but if my daughter/nephews/niece ever get interested in gaming history, it'll make the list to be part of a Then & Now comparison with Space Invaders.
Title: Re: Steam refund program!
Post by: BurnedToast on June 17, 2015, 05:58:00 pm
Quote
Who are you to judge?

A 31 year old gamer who has been around since beating Dragon Warrior II was considered a cool thing to do. I am the industry. Every game evolving over time into the (some good, some) shit that it is. The countless "reboots", the fucking tragedy of "spiritual successors". I have watched things go from bad to worse. I've seen new ideas come and go, some of them worked, others didn't. I've watched AAA and indie alike fuck up time after time. I've heard promises turned into outright lies, watched hype which was nothing more than propaganda for a shit release, and gradually observed the industry practice "Dump>Patch>DLC" instead of releasing quality from the jump.

Yeah. I'm qualified to judge. I'm the guy with a stack of CDs about two feet high. Magic Carpet to Gothic. I was playing Ultima Online before stat loss. I was in the delivery room when Steam was born. I could go on and on, but I won't. I'm qualified to judge games, period.

Had a bit of a rant typed up, but it's rather offtopic so I deleted it. Instead I'll just say I'm even older and have played games even longer (and thus by your logic, am even more qualified to judge) and I mostly disagree with you.

Your opinion remains just an opinion, equal in value to everyone else's.

People that buy things cheaply, or get them "free" because of how they perceive the costs of a bundle, just aren't invested in giving the game an honest chance.  They are not likely to be talking about the game.  They are not likely to give other titles in the developer's stable a look, because there is no connection with the work.  They _are_ likely to be a CS nightmare, like the rant says.  From a purely economic standpoint, they are highly likely to be a net-loss customer; this is the angle from which he says "worthless customer" in the rant.  If he's a bit angry at those people because they want him to pull the moon from the sky for a quid or less in his pocket?  I think that's reasonable, all in all.

Maybe they should consider that before they put it in a bundle or sell it for very cheap?

I'm sure the counter-argument will be that they are forced to do so to sell copies, but that's stupid. Either make games people want to pay money for, or create games that you want to create but accept you won't make a living off it.

If you are so bad at business you are making 0 or negative money off the copies you sell, it's your fault, not the customers and blaming them is empty-headed.
Title: Re: Steam refund program!
Post by: aristabulus on June 17, 2015, 06:30:49 pm
...

Maybe they should consider that before they put it in a bundle or sell it for very cheap?

I'm sure the counter-argument will be that they are forced to do so to sell copies, but that's stupid. Either make games people want to pay money for, or create games that you want to create but accept you won't make a living off it.

If you are so bad at business you are making 0 or negative money off the copies you sell, it's your fault, not the customers and blaming them is empty-headed.

Many of them probably did consider the issues before giving the go-ahead on bundles or sales...  but there's been a terrible supply-side problem for years now.  The number of games being made are absurd, everyone knows it, and nobody wants to stop making games unless a triple A devhouse software sweatshop crushes the dream out of them, or they are literally starving to death.  As with books, so too it is with games: obscurity is a far greater threat... and desperate people do desperate things.

I'm sure the bundle folks didn't help by talking up the "excellent visibility" being in a bundle is supposed to give.  They are invested in having interesting bundles; you'd have a hard time getting them to care about the technical or CS debt that the bundle creates for the developers.  If the bundle folks talked about that in their pitch, just about everyone would NOPE-NOPE-NOPE right out of that meeting.

Are some/many indies bad at business?  Absolutely, and not just because of broad reasons of varying business acumen amongst a large population.  Many of them want to Make Their Dream Game, or Be Their Own Boss, without knowing what that really means.  It doesn't mean they are bad people acting in bad faith; they're just in over their heads, like many of us in varied other ways.

It's easy to watch from afar and commentate from an armchair...  it's a lot messier when you're in the middle of it.
Title: Re: Steam refund program!
Post by: Moghjubar on June 17, 2015, 07:06:58 pm
*rants about modern games/industry*

So... wheres the Hatred Game parody video ranting about the modern games industry?
Title: Re: Steam refund program!
Post by: BurnedToast on June 17, 2015, 07:49:00 pm
...

Maybe they should consider that before they put it in a bundle or sell it for very cheap?

I'm sure the counter-argument will be that they are forced to do so to sell copies, but that's stupid. Either make games people want to pay money for, or create games that you want to create but accept you won't make a living off it.

If you are so bad at business you are making 0 or negative money off the copies you sell, it's your fault, not the customers and blaming them is empty-headed.

Many of them probably did consider the issues before giving the go-ahead on bundles or sales...  but there's been a terrible supply-side problem for years now.  The number of games being made are absurd, everyone knows it, and nobody wants to stop making games unless a triple A devhouse software sweatshop crushes the dream out of them, or they are literally starving to death.  As with books, so too it is with games: obscurity is a far greater threat... and desperate people do desperate things.

I'm sure the bundle folks didn't help by talking up the "excellent visibility" being in a bundle is supposed to give.  They are invested in having interesting bundles; you'd have a hard time getting them to care about the technical or CS debt that the bundle creates for the developers.  If the bundle folks talked about that in their pitch, just about everyone would NOPE-NOPE-NOPE right out of that meeting.

Are some/many indies bad at business?  Absolutely, and not just because of broad reasons of varying business acumen amongst a large population.  Many of them want to Make Their Dream Game, or Be Their Own Boss, without knowing what that really means.  It doesn't mean they are bad people acting in bad faith; they're just in over their heads, like many of us in varied other ways.

It's easy to watch from afar and commentate from an armchair...  it's a lot messier when you're in the middle of it.

I don't disagree, but I think my point still stands - blaming the customer for all that is stupid.

I understand it's hard, I understand they are trying to do what they love, and I understand sometimes things get out of control. I had a lot of sympathy for them..... right up to the point they started blaming other people for their own mistakes.

That's just not how it works. Own your mistakes, learn from them, and move on instead of trying to shift blame on to anyone and anything else.
Title: Re: Steam refund program!
Post by: nenjin on June 17, 2015, 08:00:47 pm
Quote
That's just not how it works. Own your mistakes, learn from them, and move on instead of trying to shift blame on to anyone and anything else.

In other words, success needs no excuses. I feel for developers who didn't achieve the success they wanted (I've seen at least one dev IRL suffer this) but getting desperate and screwing yourself isn't going to make up for the fact the game wasn't popular. And trying to blame someone isn't going to suddenly improve your sales.
Title: Re: Steam refund program!
Post by: Darkmere on June 17, 2015, 08:16:45 pm
Yeah for what it's worth I don't have any strong opinion about puppygames one way or another, rant included. I just felt that the one game of theirs I played (Attack of the Titans, I think? The pseudo-tower defense one) had what I consider objectively bad design, and it turned me off enough that I just never wanted to play anything from them again.


For the record it was trial-and-error gameplay over long campaigns with only one viable solution. Roguelikes have more than one solution, so trial-and-error isn't so bad. Long campaign games with only one solution usually present it quickly, but this game intentionally hid it from you. So fie on that game.
Title: Re: Steam refund program!
Post by: Toady One on June 17, 2015, 08:20:48 pm
If there's a problem developing in this thread (the "shit-o-meter" is spiking at times), please try to be more circumspect and so forth.  There doesn't need to be arguing where discussion would work just fine.
Title: Re: Steam refund program!
Post by: Boltgun on June 18, 2015, 03:30:49 am
Quote
That's just not how it works. Own your mistakes, learn from them, and move on instead of trying to shift blame on to anyone and anything else.

In other words, success needs no excuses. I feel for developers who didn't achieve the success they wanted (I've seen at least one dev IRL suffer this) but getting desperate and screwing yourself isn't going to make up for the fact the game wasn't popular. And trying to blame someone isn't going to suddenly improve your sales.

Everyone, and I mean EVERYONE had a good game project fall apart and handling failure is the difference between good and bad game devs. Throwing a tantrum will only cut you away from helpful contacts who would have helped on your post mortem otherwise.

The Puppygames guy is not stupid, but I think that he wanted to treat his players like special birds while his kind of games won't allow him to. He has a foot into the mass/casual games and he'll have to live with it or find a smaller niche to go for.

One thing I'm learning from AAA games is that the risk of trying for a big success may not outweight the security of shoving mobile f2ps. Fallout shelter is funding Fallout 4 for example, and who knows if Fallout 4 will be profitable. As butthurt people get in this thread (and, but you cannot ask for 1080p HD graphics with 15 customer shaders and 10km of view distance and at the same time complain that companies issues casual games for cash. In fact, as I see it, mobilizing 400 people (and I'm being optimistic) on a game that may not even be profitable withing the year requires a lot of faith.

And one last thing, at 30-something we should know better then to add violence in our language.
Title: Re: Steam refund program!
Post by: alexpoysky on June 18, 2015, 11:06:08 am
I've found that in development, success isn't reliant on pointing your finger so much as doing your best. You WILL make mistakes, people WILL hate you for them, but if you can look past that and provide entertainment for others it'll all have been worth it.

Straight up facts, there are people giving back my game, and I am perfectly fine with it. I would prefer someone who dislikes what I've made to give back the title than feel entitled to his hard earned money. It's dishonest. We aren't selling hot dogs on a street corner, we are selling a product, and as such, a client is entitled to a refund of said product IF he or she finds out that it is not to their liking.

The steam refund system, in my humble opinion, is a perfect way for Valve, the industry, and YOU to seperate the wheat from the chaff. There are hundreds upon hundreds of dime a dozen early access cash grabs out there and up until a month ago you had to purchase a game based on it's trailer.

OF COURSE there will be abuse, there's abuse in every human social interaction in the world,but an abusive minority doesn't mean we should turn a blind eye to what is helping to solidify the industry and keep it from a market bubble burst like in the 80's (look up the video game crash of the 80's).

My game is terrible in some people's eyes, and I respect and value that. That's why THIS is a good idea. Because those people, instead of telling a hundred other people on the internet that it's terrible, can simply recieve a refund, vent their proper opinion and not spend days at a time on the steam forum trash talking the game until someone offers a refund. On the flip side SHORT indie titles that are a little more on the pricey side will see a lackluster response, as the aforementioned abusers will play through it and reufnd it before the two hours are up. No one solution is perfect, but this one is a good starting step in the right direction in my opinion.
Title: Re: Steam refund program!
Post by: Sensei on June 18, 2015, 02:28:16 pm
Fallout shelter is funding Fallout 4 for example, and who knows if Fallout 4 will be profitable.
I would imagine that Fallout Shelter's profit is largely measured in Fallout 4 preorders.
Title: Re: Steam refund program!
Post by: LordArchibald on June 25, 2015, 09:03:03 am
Because those people, instead of telling a hundred other people on the internet that it's terrible, can simply recieve a refund, vent their proper opinion and not spend days at a time on the steam forum trash talking the game until someone offers a refund.
LOL, a good point. I think the average of positive ratings overall will raise (I mean, if I refunded a terrible game why should I write a negative review?)

BTW, does anyone know about the trading cards and the like? Will these stay if you refund (I see the biggest possiblity for abuse here)?
Title: Re: Steam refund program!
Post by: Sappho on June 25, 2015, 09:10:03 am
Because those people, instead of telling a hundred other people on the internet that it's terrible, can simply recieve a refund, vent their proper opinion and not spend days at a time on the steam forum trash talking the game until someone offers a refund.
LOL, a good point. I think the average of positive ratings overall will raise (I mean, if I refunded a terrible game why should I write a negative review?)

BTW, does anyone know about the trading cards and the like? Will these stay if you refund (I see the biggest possiblity for abuse here)?

From what I can tell, they seem to have changed card drops so they don't start until after 2 hours of play. Makes farming a lot more tedious, but I understand why they needed to change that.
Title: Re: Steam refund program!
Post by: Zangi on June 25, 2015, 09:15:36 am
Steam cards are worth actual cash monies to someone out there?
Title: Re: Steam refund program!
Post by: aristabulus on June 25, 2015, 09:21:03 am
...
BTW, does anyone know about the trading cards and the like? Will these stay if you refund (I see the biggest possiblity for abuse here)?

...
From what I can tell, they seem to have changed card drops so they don't start until after 2 hours of play. Makes farming a lot more tedious, but I understand why they needed to change that.

I can confirm this.  During the sale I was idling, to make cards to sell for the 89 cents needed for Hero Siege.  The process took longer than it had previously, because the cards didn't start dropping until after the 2 hour mark.

Steam cards are worth actual cash monies to someone out there?

They were worth actual monies from day 1 (though not much individually), because Valve set it up that way.  Three guesses why, but you'll only need one.
Title: Re: Steam refund program!
Post by: BurnedToast on June 25, 2015, 09:26:30 am
Because those people, instead of telling a hundred other people on the internet that it's terrible, can simply recieve a refund, vent their proper opinion and not spend days at a time on the steam forum trash talking the game until someone offers a refund.
LOL, a good point. I think the average of positive ratings overall will raise (I mean, if I refunded a terrible game why should I write a negative review?)

BTW, does anyone know about the trading cards and the like? Will these stay if you refund (I see the biggest possiblity for abuse here)?

I think it's probably the opposite. Bad reviews will rise for two reasons:

1. People will take more chances on games, since they know they can get a refund. Thus, people will end up buying more games they don't like.

2. Less post purchase rationalization (https://en.wikipedia.org/wiki/Post-purchase_rationalization). People no longer need to convince themselves maybe the game is not so bad after all. Previously, you buy a game and you're stuck with it.. so maybe you leave an angry review, or maybe you try and make the best of it. Now? leave that angry review and refund it, you're not invested in it at all.

Steam cards are worth actual cash monies to someone out there?

You can sell them in the steam marketplace for typically 3 - 6 cents each.
Title: Re: Steam refund program!
Post by: Aklyon on June 25, 2015, 09:53:36 am
Between 3 and 14 cents each, if you counted since the beginning.
Title: Re: Steam refund program!
Post by: a1s on June 25, 2015, 11:20:50 am
They were worth actual monies from day 1 (though not much individually)
So, you're saying they can be sold as sets for more money? Intriguing. Smells of a market bubble, but intriguing nonetheless.
Title: Re: Steam refund program!
Post by: 10ebbor10 on June 25, 2015, 11:54:25 am
They were worth actual monies from day 1 (though not much individually)
So, you're saying they can be sold as sets for more money? Intriguing. Smells of a market bubble, but intriguing nonetheless.
Not really no.

They're worth money because people need them to complete sets. The sellable gains from that set are often worth less than the cards.
Title: Re: Steam refund program!
Post by: Sean Mirrsen on June 25, 2015, 12:03:24 pm
People complete sets, or craft badges, or do lots of other various things. It's a sort of a game-within-a-game-distribution-system sort of thing. Like an MMO slash TCG, with money instead of mana.
Title: Re: Steam refund program!
Post by: stoney834 on June 25, 2015, 12:57:20 pm
When trading cards first came out it was about 6 months before I had to actually pay real money for a game on steam.  They've gone down a bit in price since then, but still if you've got a big library ~30-40 cents per game soon adds up.
Title: Re: Steam refund program!
Post by: Bohandas on August 17, 2015, 11:28:30 am
A lot of times I'll purchase a lot of games at once during a sale and won't get around to some of them until more than two weeks after purchase. Furthermore, a lot of games have game-breaking bugs or bad design decisions that don't become apparent until more than two hours in (for example, I'd love to have gotten a refund for Half-Life 2, but it took me more than 2 hours for it to dawn on me that the plot wasn't ever going to get more interesting, that there were only going to be about half as many weapons as in the first game, and that with the sole exception of the gravity gun they were all poorly rendered and poorly programmed. Plus it took me over 2 hours to get to the gravity gun and be disappointed by it; The unskippable cutscenes alone probably cost me well over an hour by that point.)
Title: Re: Steam refund program!
Post by: Shadowlord on August 17, 2015, 11:43:37 am
You... hated Half Life 2, and think Half Life 1 was better? Well, that was unexpected. (Although if you had bought the orange box, you'd have gotten TF2 and portal free, and that was a pretty good deal... at the time... Until they gave portal away for free repeatedly, and turned TF2 free)
Title: Re: Steam refund program!
Post by: Bohandas on August 17, 2015, 11:58:31 am
You... hated Half Life 2, and think Half Life 1 was better? Well, that was unexpected.

I purchased Half-Life 2 under the impression that it was a first-person shooter. But it turned out that it was actually a really boring visual novel with some driving levels thrown in.

(Although if you had bought the orange box, you'd have gotten TF2 and portal free, and that was a pretty good deal... at the time... Until they gave portal away for free repeatedly, and turned TF2 free)

Speaking of Portal and Half-Life, is Dr.Freeman supposed to be a brain-damaged aphasic like Chell? What's his deal?
Title: Re: Steam refund program!
Post by: Aklyon on August 17, 2015, 12:10:59 pm
One who expects good results out of gamefaqs has only read their faqs.
Title: Re: Steam refund program!
Post by: Shadowlord on August 17, 2015, 12:41:19 pm
Valve's idea was that if he doesn't talk, the player should be able to put themselves into the character more easily than if he says things that you don't agree with, but since HL2 gives you essentially no choice - the plot railroads you, the conversations railroad you, all the people talking to you are immortal and don't even notice if you shoot them, etc, it just feels artificial and fake.

Hell, you have more choice in the Witcher series, and you're just playing Geralt, rather than a character of your own creation. For an RPG where you have practically unlimited choice, and it actually feels good, you have to go back to Morrowind, IMHO.

But if you want an FPS, not an RPG, what sorts of FPSes do you like? (Personally I like ones with plots, and don't care for ones with no plot, so I'm probably not the best person to give advice if you hate plot, but like you said, there's no choice in HL2)

(We should probably be in a different thread. :V)
Title: Re: Steam refund program!
Post by: a1s on August 17, 2015, 01:38:11 pm
HL2 gives you essentially no choice - the plot railroads you, the conversations railroad you, all the people talking to you are immortal and don't even notice if you shoot them, etc, it just feels artificial and fake.
It's an FPS, dude, not a CYOA. How much meaningful choice did DOOM have, or COD?
(SO:tL was the "exception" that proves the rule- it was still over 99% rails)
Title: Re: Steam refund program!
Post by: Bohandas on August 17, 2015, 01:40:37 pm
HL2 gives you essentially no choice - the plot railroads you, the conversations railroad you, all the people talking to you are immortal and don't even notice if you shoot them, etc, it just feels artificial and fake.
It's an FPS, dude, not a CYOA. How much meaningful choice did DOOM have, or COD?
(SO:tL was the "exception" that proves the rule- it was still over 99% rails)

Yes, but DOOM never pretended to be meaningful and artistic. Furthermore, even in terms of actual FPS gameplay Half-Life 2 is a hell of a lot more linear than the DOOM.
Title: Re: Steam refund program!
Post by: a1s on August 17, 2015, 01:53:56 pm
It's an FPS, dude, not a CYOA. How much meaningful choice did DOOM have, or COD?
(SO:tL was the "exception" that proves the rule- it was still over 99% rails)
Yes, but DOOM never pretended to be meaningful and artistic.
You're right, the plot to DOOM is literally "John, you must fight the demons!". However most "modern" FPSs do offer plot (and no choice) - they're supposed to be action movies with (IRL) skill checks in the middle.
Title: Re: Steam refund program!
Post by: kilakan on August 17, 2015, 02:04:37 pm
It's an FPS, dude, not a CYOA. How much meaningful choice did DOOM have, or COD?
(SO:tL was the "exception" that proves the rule- it was still over 99% rails)
Yes, but DOOM never pretended to be meaningful and artistic.
You're right, the plot to DOOM is literally "John, you must fight the demons!". However most "modern" FPSs do offer plot (and no choice) - they're supposed to be action movies with (IRL) skill checks in the middle.
Considering the original doom was also made as a bet along the lines of 'bet we can't make a game using this engine!'  So..... yeah.

On the topic of the actual refund program, dear god thank you.  So many games I've bought recently that claim I can run them fine who won't actually play... time to make a massive list and see if I can get refunds on them all dispite being bought a long time ago since 'I didn't know the refund system existed, but it'd be swell if you could...'
Title: Re: Steam refund program!
Post by: Shadowlord on August 17, 2015, 02:27:36 pm
What's SO:TL?
Title: Re: Steam refund program!
Post by: Aklyon on August 17, 2015, 02:28:25 pm
What's SO:tL?
Spec Ops: the Line. Aka story shooter the game.
Title: Re: Steam refund program!
Post by: Bohandas on August 17, 2015, 03:18:50 pm
The main character's personality or lack thereof also comes into play when they're not only the main thing that has carried over from the first game to the sequel but also apparently some kind of messianic figure; that whole part of the Half-Life 2 plotline kind of reminds me of the Adventure Time episode where the goblins made an inanimate statue their king, it's also sort of reminiscent of The Life of Brian, but it doesn't work when played straight though, it only works in a comedy.
Title: Re: Steam refund program!
Post by: Sappho on August 18, 2015, 12:03:00 am
The main character's personality or lack thereof also comes into play when they're not only the main thing that has carried over from the first game to the sequel but also apparently some kind of messianic figure; that whole part of the Half-Life 2 plotline kind of reminds me of the Adventure Time episode where the goblins made an inanimate statue their king, it's also sort of reminiscent of The Life of Brian, but it doesn't work when played straight though, it only works in a comedy.

You clearly have a lot to say about this game. Perhaps you should start a thread for it? Or write a game review on Steam, or on a blog?