I'll reiterate, my problem isn't with the people who are calling for communication (because I agree that that is a problem), my problem is with the people calling for mass refunds because the 1 man programming team hasn't managed to produce something concrete in half the time it took a group of professional software engineers to do so.
I think part of the issue is that developer silence is exactly what is causing people to jump ship: as we already mentioned by another person on this forum, Toady maintained player interest through long development stretches through the occasional tantalizing hint or interesting bug. He also released a build of the game, though. A working build at that, if occasionally buggy.
This too should be considered as a solution to the complicated one man game: Toady, and back with Cataclysm, Whales (before he abandoned the project to the community) opened themselves to the community for patient bug testing, fixes, suggestions, mods etc. The games grew from this in response.
When the developer goes silent and has never so much as released a buggy and broken build, in the age of numerous broken alphas which sell on the open market, people will rightfully get suspicious that the whole game will just never materialize.
I am not clammoring for a refund (didn't kickstart, bought it last may) yet, but if you sell a product, you really cannot back out of it and expect people not to hold you responsible.