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Author Topic: Steam refund program!  (Read 31997 times)

jocan2003

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Steam refund program!
« on: June 02, 2015, 06:39:33 pm »

http://store.steampowered.com/steam_refunds?snr=1_41_4__42

Wait what o.O? Discuss, if they really keep that they will gain major point with the market i believe.
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Ozyton

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Re: Steam refund program!
« Reply #1 on: June 02, 2015, 06:45:59 pm »

I don't really have much to say about it. It's good to see they finally have something like this, it will please many people, but I've never had a need for it myself.

Of course, people will still complain, either that its requirements are too strict or that Valve are evil overlords that provide a free service.

Sordid

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Re: Steam refund program!
« Reply #2 on: June 02, 2015, 06:46:22 pm »

I don't doubt this will gain them a lot of favor with people, however that is simply because most people are ignorant. This isn't Gaben being magnanimous or anything, the right to a full refund within 14 days for any goods purchased digitally is something that you're guaranteed by EU law. This is Valve finally ceasing to blatantly violate EU law, nothing more. I wonder what pressured them into it. In any case, the appropriate reaction to this is not to applaud Valve, it's something along the lines of "about bloody time".

And yes, the requirement of having played the title for less than two hours is indeed too strict. They're are simply not allowed to restrict refunds that way, and enforcing such a restriction will be just as illegal as refusing refunds altogether.
« Last Edit: June 02, 2015, 06:50:17 pm by Sordid »
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WealthyRadish

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Re: Steam refund program!
« Reply #3 on: June 02, 2015, 06:47:02 pm »

I'm curious how this interacts with publisher payments. They mention that buying a game and then refunding it to buy it again while it's on sale doesn't count as an abuse of the system, so I guess that means a publisher would be forced to pay the difference. That's probably why Valve hasn't bothered respecting this consumer right until now, if they had to also get all publishers to agree to new terms.
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Rolan7

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Re: Steam refund program!
« Reply #4 on: June 02, 2015, 06:50:41 pm »

I would guess that all publisher payments will be delayed for the 2 weeks in case of refund.  I know very very little about how Steam does business though.
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Re: Steam refund program!
« Reply #5 on: June 02, 2015, 06:55:19 pm »

If Steam is like any other company out there they don't pay their suppliers immediately and have net 30 terms or something along those lines.
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Levi

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Re: Steam refund program!
« Reply #6 on: June 02, 2015, 07:05:57 pm »

Pretty nice, but I wish it wasn't just 14 days after purchase.  I often don't even play games until a year after I get them.

I'm going to try to re-request a refund they denied me a couple years ago just to see though.  :)
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Dansmithers

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Re: Steam refund program!
« Reply #7 on: June 02, 2015, 07:20:22 pm »

I for one am glad for this, and have taken the opportunity to ask for a refund on Dungeon of the Endless

lets see how long this takes
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IronyOwl

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Re: Steam refund program!
« Reply #8 on: June 02, 2015, 07:52:07 pm »

Let's see if I can get rid of Hero Generations. I don't mind having mediocre games, but that one stuck in my craw for seeming plain dishonest.
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Re: Steam refund program!
« Reply #9 on: June 02, 2015, 07:52:44 pm »

I have a few shitty games I wanna get rid of.
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majikero

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Re: Steam refund program!
« Reply #10 on: June 02, 2015, 08:10:44 pm »

Did you buy them from the last 14 days? Because that's the policy.
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~Neri

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Re: Steam refund program!
« Reply #11 on: June 02, 2015, 08:15:39 pm »

They say they will consider even if it isn't within the last 14 days.

And I have a few I have never been able to get working.
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varsovie

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Re: Steam refund program!
« Reply #12 on: June 02, 2015, 08:16:31 pm »

Meh, in my (and most) countries reimbursements are set in the law. I never had a problem with the keyword "law" while sending an email to steam.
So yeah I'll continue to be a dick legally under 30 days from the purchase.
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Pajama Knight

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Re: Steam refund program!
« Reply #13 on: June 02, 2015, 08:17:40 pm »

Quote
Refunds on Pre-Purchased Titles

When you pre-purchase a title on Steam (and have paid for the title in advance), you can request a refund at any time prior to release of that title. The standard 14-day/two-hour refund period also applies, starting on the game’s release date.

This is the point I'm most pleased with. Say what you want about pre-purchasing stuff, this is great news.
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BurnedToast

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Re: Steam refund program!
« Reply #14 on: June 02, 2015, 08:55:16 pm »

Quote
Refunds on Pre-Purchased Titles

When you pre-purchase a title on Steam (and have paid for the title in advance), you can request a refund at any time prior to release of that title. The standard 14-day/two-hour refund period also applies, starting on the game’s release date.

This is the point I'm most pleased with. Say what you want about pre-purchasing stuff, this is great news.

.....you do realize you've ALWAYS been able to cancel prepurchases, right?

You'd only get steam wallet for it (iirc), but that's not a new thing.

And yes, the requirement of having played the title for less than two hours is indeed too strict. They're are simply not allowed to restrict refunds that way, and enforcing such a restriction will be just as illegal as refusing refunds altogether.

I don't think it's too strict at all. Two hours is plenty of time to decide if you like a game or not. It's not supposed to be a "boo I didn't like the game's ending I want a refund" or "I played 400 hours and now I'm bored" type deal, it's a "it didn't run on my computer" or "game is significantly different than what is described" type thing.

As for them not being allowed to do that, I'm sure valve has plenty of lawyers and I'm sure they talked to them first.
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