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[Loud Whispers]

https://www.youtube.com/watch?v=SvFPHjAXHo8
Taisho & Hirohito – came here to have a bloody good time, and they’re having a bloody good time
Clemenceau – he didn’t want to be there, but his kids loved the song so he decided to go
Petain – was contractually obliged to show up, hated every second of it
Benito – just really wanted to show everyone his brand new smile
Willhelm – he practised really really hard all night and doesn’t want to screw it up :[
Hitler – playing it cool like an experimental British prog rock frontman
Wilson – not his first rodeo
Roosevelt – he’s still new to performing, but he’s got heart
Orlando – professional, proficient, practised and unstimulated
Lenin – seize the eurobeats
Stalin – UNCONQUERABLE VIBE
George and Churchill – performance so good that they’ve started to get cheeky with the audience

[martinuzz]

In Spain, a new law has been approved that gives consumers the right to speak to a real person, within 3 minutes, if they call customer service. The customer service telephone number will also need to be free of costs for the caller.

For utility companies, the new law also says the customer service will need to be available 24/7, all year round. They are also obliged to respond to filed customer complaints within 2 hours.
Non-utility companies need to have customer service available within office hours. They have 15 days to respond to filed complaints.

Automated responses and chatbots are forbidden. Customers now have an explicit right to speak with /have their complaint handled by a real person.

Non-utility companies with less than 250 employees, or less than 50 million euros yearly revenue are exempt from the new law.
Utility companies are obliged to comply regardless of size and revenue.

Companies that do not comply will be fined with 10000 euros. Repeat offenders will be fined 100000 euros.

According to Spain's Minister of Consumer Rights, Alberto Garzón, the new law is nescessary, because "many companies create bureaucratic labyrinths to deny you your right to service".


I guess there's going to be a lot of new jobs in the telephone support market in Spain.

[Egan_BW]

And probably not much increase in ability to actually get help, since I don't see how the law can require that the person you speak to actually knows anything or is able to solve the problem.

[scriver]

I am cautiously positive and I must admit I did not expect this from Spain.

Thanks for posting about it, martinuz

[Loud Whispers]

The complains in Spain fall heavily on the brain

[martinuzz]

Who you trying to get crazy with ése?
Don't you know I'm loco?

Insane in the Spain!

[EuchreJack]

And probably not much increase in ability to actually get help, since I don't see how the law can require that the person you speak to actually knows anything or is able to solve the problem.

This.
It had occurred to me that the cheapest option is to turn the Customer Service number into a party line, aka if two or more people call customer service at the same time, the system has them talk to each other instead of an employee.

[hector13]

And probably not much increase in ability to actually get help, since I don't see how the law can require that the person you speak to actually knows anything or is able to solve the problem.

This.
It had occurred to me that the cheapest option is to turn the Customer Service number into a party line, aka if two or more people call customer service at the same time, the system has them talk to each other instead of an employee.

At which point you’ve violated the law at least two times and get 100k fines :p

[EuchreJack]

And probably not much increase in ability to actually get help, since I don't see how the law can require that the person you speak to actually knows anything or is able to solve the problem.

This.
It had occurred to me that the cheapest option is to turn the Customer Service number into a party line, aka if two or more people call customer service at the same time, the system has them talk to each other instead of an employee.

At which point you’ve violated the law at least two times and get 100k fines :p

Nah, both customers are real people, so as long as they're put in touch with each other, no fine 

[MorleyDev]

When automation outstrips jobs, we'll just all work customer service lines instead. It's (evil) genius.

Meanwhile, UK government go brrr burn kaboom aaaaaaah shrjkl.

[TD1]

State-owned automatons doing all the jobs. They don't require wages. Distribute wealth evenly among humans, adding a tax for automaton maintenance.

Boom. Robot communism biatch.

Seize the means of automation.

[Loud Whispers]

C'mon Boris just resign already

Please God I don't want multigenerational mortgages to enslave more futures before they're even born

Just let the fucking house market crash already

[TD1]

I think the major issue is who to replace him with. Were there a viable candidate he'd have gone already.

[Grim Portent]

I'm pretty sure Larry, the cat who lives in Downing Street, would do a better job.

[MorleyDev]

I'm pretty sure Larry, the cat who lives in Downing Street, would do a better job.

They're being kept on the side to replace the Queen when she dies or abdicates, clearly.