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Author Topic: Things that made you go "WTF?" today o_O  (Read 6339179 times)

wierd

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Re: Things that made you go "WTF?" today o_O
« Reply #149505 on: January 17, 2020, 05:20:18 pm »

Verify that your sales people are not telling lies about the product.  Thats a common source of this kind of headache.
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Eric Blank

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Re: Things that made you go "WTF?" today o_O
« Reply #149506 on: January 17, 2020, 06:01:29 pm »

Sales people have to understand the product for that to be possible.
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Naturegirl1999

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Re: Things that made you go "WTF?" today o_O
« Reply #149507 on: January 17, 2020, 06:03:09 pm »

Sales people have to understand the product for that to be possible.
Why wouldn’t they understand the product?

femmelf

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Re: Things that made you go "WTF?" today o_O
« Reply #149508 on: January 17, 2020, 06:05:05 pm »

For what it's worth Nenjin, I can kinda relate, if that helps at all. I hope so.

My WTF is that I can't find all the old notes and documents from classes I took and I carefully held on to.
I know I had it, and am losing my mind, but lost my mind long ago.
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Eschar

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Re: Things that made you go "WTF?" today o_O
« Reply #149509 on: January 17, 2020, 06:08:44 pm »

Sales people have to understand the product for that to be possible.
Why wouldn’t they understand the product?

Because they don't need to in as much detail. Their job is getting people to believe they need the product, thus they don't need the level of knowledge needed for designing or servicing it. So the companies see no benefit in spending time telling them about the product's innards.

Also Eric's post is a jab at salespeople.
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wierd

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Re: Things that made you go "WTF?" today o_O
« Reply #149510 on: January 17, 2020, 07:54:26 pm »

It's the "Sales people exist to make customers think they need the product" part that is the issue.

While you might need specialist knowledge to tell a detailed specific lie, you don't need that to say "Oh yeah, it does that."  where "that" is some specific thing the customer needs it to do, that it probably doesn't.

Which then necessitates the conference call, and the demands that it be fixed.

For example


Customer: So, I have a VERY old deployment of Lotus 1,2,3 installed on a legacy back-end system. I really need your cloud based document solution to read those legacy files, can it do that?

Sales Rep: Of course it can, it can do that and much more.. (blah blah blah).



Weeks later:

Customer (to support rep):  WHY DO MY LOTUS 1,2,3 DOCUMENTS NOT LOAD!?

Support rep: (Pulls out wikipedia to find out WTF customer is talking about) Dude, Lotus 1,2,3 hasn't been a thing since the 80s... WTF are you doing?
« Last Edit: January 17, 2020, 07:58:02 pm by wierd »
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Reelya

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Re: Things that made you go "WTF?" today o_O
« Reply #149511 on: January 17, 2020, 10:41:09 pm »

I think more often than not it's ignorance rather than malice or deliberate lying. Think about how often people convey technically wrong information that they think they "know" or is "obvious".

It's also the known-unknowns vs unknown-unknowns problem. Sometimes, a marketing person doesn't know the answer to a question, and it would be lying if they said they did. However, other times, perhaps more often, they don't even realize that there is question, so they can't conceive that it needs to be asked.

Baffler

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Re: Things that made you go "WTF?" today o_O
« Reply #149512 on: January 18, 2020, 12:55:46 am »

It makes me happy that I only ever really deal with other professionals in my own field at work. Although considering the work we do that sort of complaint is probably not so much of an issue as customers complaining to us that our product didn't work for them because of a problem with their own systems that we don't have anything to do with or give a shit about.

I think more often than not it's ignorance rather than malice or deliberate lying. Think about how often people convey technically wrong information that they think they "know" or is "obvious".

It's also the known-unknowns vs unknown-unknowns problem. Sometimes, a marketing person doesn't know the answer to a question, and it would be lying if they said they did. However, other times, perhaps more often, they don't even realize that there is question, so they can't conceive that it needs to be asked.
On the other hand, even a lot of supposedly reasonable people are willing to stoop pretty low to save a nickel. Especially when it's tens of thousands of nickels on the line instead of just one. Although fucking over (what sounds like) a software vendor whose products are a fundamental part of running your business seems like a stupid thing to do regardless of how much you might save in the short term.
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dragdeler

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Re: Things that made you go "WTF?" today o_O
« Reply #149513 on: January 18, 2020, 12:52:01 pm »

Apparantly I'm very partial to visibly disadvantaged. Wheelchair, trisomy, lazy eyes, stutterers whatever... it triggers my protector instinct. But... but everybody has a right to be discriminated against  :-\ what now? It's just not fair. 

;D ;)

Yoink

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Re: Things that made you go "WTF?" today o_O
« Reply #149514 on: January 18, 2020, 10:08:03 pm »

Oh lawdy, I have a lot I need to do in the next... two weeks?!   
Huh, things feel a lot more urgent than that. I sure hope the realisation that I have a reasonable amount of time to do everything in doesn't inspire me to start procrastinating! Although finding a place to live is certainly still rather pressing, but for that I kinda need to wait to hear back from others. I do have a fallback plan, however, so I don't exactly need to panic about that side of things.   
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Naturegirl1999

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Re: Things that made you go "WTF?" today o_O
« Reply #149515 on: Today at 09:52:53 am »

Oh lawdy, I have a lot I need to do in the next... two weeks?!   
Huh, things feel a lot more urgent than that. I sure hope the realisation that I have a reasonable amount of time to do everything in doesn't inspire me to start procrastinating! Although finding a place to live is certainly still rather pressing, but for that I kinda need to wait to hear back from others. I do have a fallback plan, however, so I don't exactly need to panic about that side of things.   
How many tasks do you have to do in the two week timespan? If 2 tasks, give yourself a week for each task, is 6 tasks, give 14/6=2.333333333 days/2 days 8 hours for each task,  if 7 tasks give 2 days for each task. If you know some tasks will take longer than other tasks, do the tasks that will take longer first, than divide the remaining amount of tasks by the remaining time
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