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Author Topic: Steam refund program!  (Read 15476 times)

Morrigi

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Re: Steam refund program!
« Reply #105 on: June 10, 2015, 12:36:21 pm »

Hey, people pay a lot by hour to go to the cinema. If someone wants to charge 15$ for 2hours of game, and gets people to pay for that, good for them.
This is one of the reasons I almost never go to the cinema, nor will I buy shitty 2 hour walking simulators.
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Sheb

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Re: Steam refund program!
« Reply #106 on: June 10, 2015, 02:27:04 pm »

Well, good for you. I never really got that whole "It's bad too charge too much!". If you don't like something's price, don't buy it. We're talking about entertainment, not food or healthcare, it's not like you cannot pick from one of the other bazillion forms of entertainment available.
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Aklyon

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Re: Steam refund program!
« Reply #107 on: June 10, 2015, 11:00:52 pm »

So, the summer sale should be an interesting case for the 'refund for a lower price' bit. What happens if you don't get the refund before the price returns to non-sales level, among other things.
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nenjin

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Re: Steam refund program!
« Reply #108 on: June 10, 2015, 11:03:42 pm »

I wonder if they've thought about what impact this will have on Summer Sale events as well.
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BigD145

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Re: Steam refund program!
« Reply #109 on: June 10, 2015, 11:08:46 pm »

So, the summer sale should be an interesting case for the 'refund for a lower price' bit. What happens if you don't get the refund before the price returns to non-sales level, among other things.

Most likely you get refunded at the lowest price within the past 2 years. Or 90 days. Or what you paid. 30-90 is fairly typical of non-receipt returns at stores.
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aristabulus

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Re: Steam refund program!
« Reply #110 on: June 10, 2015, 11:13:40 pm »

So, the summer sale should be an interesting case for the 'refund for a lower price' bit. What happens if you don't get the refund before the price returns to non-sales level, among other things.

This will be a non-issue.  The refunds are based on actual transactions, which necessarily record the price at time of purchase.  Anything other than this would cause a ton of problems, on multiple levels.

The shortest turnaround I've heard so far has been about two days (during not-sale time), so there's basically no chance that someone can refund and then purchase at (time-limited) sale price with the refunded money.  Anyone who wants to play that game will need a cash buffer.
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Vilanat

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Re: Steam refund program!
« Reply #111 on: June 11, 2015, 04:30:26 pm »

Could Rockstar found a way to go around that "annoying refund shenanigans"? what they did is that during the steam sale, you don't buy a game, you buy a pack of the game plus a consumable microtransaction card which is supposed to be pretty useless but more importantly, can not be refunded. not to mention they managed to have a 25% discount tag while applying a discount closer to 11% on the deal. (Technically legit, because you are not just buying the game which is still priced 59.99 when bought on its own, but you also buy the card which give you in-game money). Obviously they know no one will buy the standalone product when its priced higher, and it still remains to be seen what they will do when the steam sale ends.
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nenjin

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Re: Steam refund program!
« Reply #112 on: June 11, 2015, 04:39:03 pm »

I was wondering what the Shark Card was about.
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BigD145

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Re: Steam refund program!
« Reply #113 on: June 11, 2015, 04:50:49 pm »

Could Rockstar found a way to go around that "annoying refund shenanigans"? what they did is that during the steam sale, you don't buy a game, you buy a pack of the game plus a consumable microtransaction card which is supposed to be pretty useless but more importantly, can not be refunded. not to mention they managed to have a 25% discount tag while applying a discount closer to 11% on the deal. (Technically legit, because you are not just buying the game which is still priced 59.99 when bought on its own, but you also buy the card which give you in-game money). Obviously they know no one will buy the standalone product when its priced higher, and it still remains to be seen what they will do when the steam sale ends.

"Here, have this in-game money that costs Rockstar nothing to give you and you can only return a fraction of the game price." Sounds like every package deal ever.
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Sheb

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Re: Steam refund program!
« Reply #114 on: June 11, 2015, 04:53:23 pm »

No, you cannot return parts of a pack if you used part of it.
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Retropunch

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Re: Steam refund program!
« Reply #115 on: June 11, 2015, 06:00:06 pm »

Could Rockstar found a way to go around that "annoying refund shenanigans"? what they did is that during the steam sale, you don't buy a game, you buy a pack of the game plus a consumable microtransaction card which is supposed to be pretty useless but more importantly, can not be refunded. not to mention they managed to have a 25% discount tag while applying a discount closer to 11% on the deal. (Technically legit, because you are not just buying the game which is still priced 59.99 when bought on its own, but you also buy the card which give you in-game money). Obviously they know no one will buy the standalone product when its priced higher, and it still remains to be seen what they will do when the steam sale ends.

Urgh...very disappointing. Companies should really, really not be trying to get around refunds - it's a basic consumer right which every other business in the world understands. I've lost respect for Rockstar, as I'd feel they'd be a company on board with this sort of basic stuff (especially as they're games are really not going to fall victim to a 'rental cycle'). I really hope steam enforces refunds anyway, as otherwise we'll just end up with every single purchase having a token non-refundable part so that games can't be refunded.

I get that they feel that it'll cut into their bottom line, but I strongly believe it'll have the reverse effect, with gamers a lot more forgiving with companies that mess up and none of the massive rages we've seen in the past over awful releases. It's literally a new age of gaming, with none of the massive storms we've had before, and with devs being forced to be accountable rather than just cutting and running with the cash.

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nenjin

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Re: Steam refund program!
« Reply #116 on: June 11, 2015, 06:02:57 pm »

I'm a little disappointed in Steam that they're letting companies game their own refund system. What are they going to do? Not sell on Steam? More Man In The Middle Shenanigans.
« Last Edit: June 11, 2015, 06:05:35 pm by nenjin »
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Its kinda silly to complain that a friendly NPC isn't a well designed boss fight.
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Scripten

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Re: Steam refund program!
« Reply #117 on: June 11, 2015, 06:09:36 pm »

Do we actually have any evidence that this is what's going on? I mean, I know people don't usually get upset about hearsay on the internet and all, but...
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Vilanat

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Re: Steam refund program!
« Reply #118 on: June 11, 2015, 06:21:14 pm »

We will never have evidence for the intentions behind bundling the game with the card.
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penguinofhonor

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Re: Steam refund program!
« Reply #119 on: June 11, 2015, 06:28:02 pm »

So if baseless speculation is all we have, we might as well treat it like fact.
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